(USA) Vision Center Manager L3

Walmart • Mesa, AZ

2d • $31 - $43 • Onsite

About The Position

The Vision Center Manager is responsible for driving sales, ensuring effective merchandise presentation, managing inventory, and providing excellent customer service within the Vision Center. This role involves overseeing the implementation of community outreach programs, ensuring compliance with company and legal policies, and providing supervision and development opportunities for associates. The manager also ensures the provision of quality eyewear by consulting with and educating members/customers, selecting products, obtaining measurements, verifying prescriptions, and performing minor frame repairs. They are expected to uphold the company's Open Door Policy, coordinate job-related activities, and act with integrity, serving customers and members by putting them first and making data-driven decisions. The role also emphasizes striving for excellence through continuous improvement, learning, and supporting change.

Requirements

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Nice To Haves

• Supervising Associates

Responsibilities

• Drives sales in the Vision Center by ensuring effective merchandise presentation, accurate pricing, proper signing, and in-stock and inventory levels.
• Budgets and forecasts sales, and assesses economic trends and community needs.
• Models, enforces, and provides direction and guidance to Associates on proper Customer/Member service approaches and techniques.
• Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community.
• Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center.
• Analyzes and interprets reports, implements and monitors asset protection and safety controls, and oversees safety, operational, and quality assurance reviews.
• Develops and implements action plans to improve performance, provides direction and guidance on executing Company programs and strategic initiatives.
• Directs Vision Center Associates in ensuring confidentiality of information, documentation, and assigned records.
• Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset.
• Ensures the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on Member/Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment.
• Upholds the Company's Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolution for Associates.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs, identifies and communicates goals and objectives, builds accountability for and measures progress in achieving results.
• Identifies and addresses improvement opportunities and demonstrates adaptability and promotes continuous learning.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
• Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption expense reimbursement
• Surrogacy expense reimbursement
• Paid time off
• Paid sick leave
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED