(USA) Vision Center Manager L1 2647

Walmart•Woodstock, VA

1d•Onsite

About The Position

The Vision Center Manager is responsible for driving sales, ensuring effective merchandise presentation, managing inventory, and assessing community needs. This role involves providing excellent customer service, resolving customer issues, and overseeing community outreach programs. The manager ensures compliance with all company and legal policies, including asset protection and safety controls. They are also responsible for supervising and developing Vision Center Associates, including hiring, training, and mentoring. The role requires providing quality eyewear services, such as consulting with members, selecting products, obtaining measurements, verifying prescriptions, and performing minor frame repairs. The manager upholds the company's Open Door Policy, coordinates job-related activities, builds relationships with stakeholders, and supports company initiatives. They also ensure associates are treated with respect, fostering a culture of belonging, and attracting and retaining talent. The manager acts with integrity, upholding ethical standards and promoting a positive impact on associates, customers, members, and the world. They are expected to serve customers by putting them first, adapting to their needs, and applying business models effectively. Decision-making should be data-driven, balancing priorities and considering all stakeholders. The role encourages continuous improvement, learning from mistakes, adopting new technologies, and supporting others through change.

Requirements

Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
High school diploma or equivalent.
Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Nice To Haves

Supervising Associates

Responsibilities

Drives sales in the Vision Center by ensuring effective merchandise presentation, accurate pricing, proper signing, and optimal instock and inventory levels.
Budgets and forecasts sales, assessing economic trends and community needs.
Models, enforces, and provides direction and guidance to Associates on proper Customer/Member service approaches and techniques to ensure needs, complaints, and issues are successfully resolved within Company guidelines and standards.
Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community.
Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing reports, implementing asset protection and safety controls, overseeing reviews, developing action plans, and directing Associates in ensuring confidentiality.
Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset.
Ensures the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment.
Upholds the Company's Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing policies, and suggesting resolutions.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, and identifying improvement opportunities.
Acts with integrity, maintaining and promoting the highest standards of integrity, ethics, and compliance.
Serves customers and members by delivering results and putting the customer first, considering and adapting to how, where, and when customers shop.
Makes decisions based on data insights and analysis, balancing short and long-term priorities, and considering all stakeholders when making plans.
Strives for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.