Full-Time Visa Coordinator

Scheels•Tulsa, OK

11h•Onsite

About The Position

SCHEELS is a leader in the sporting goods industry, seeking a Full-Time Visa Coordinator to join their team. This role involves managing the Scheels VISA program, including processing applications, training new associates, ensuring compliance, and organizing promotional events. SCHEELS offers extensive business and product training, mentorship, and professional development opportunities, empowering associates to become experts and provide an exceptional customer experience.

Requirements

Excellent communication and customer service skills (both written and verbal), organizational skills, attention to detail and problem solving skills.
Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc.
Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”.
Approach daily tasks, projects and follow-up communication with energy and sense of urgency.
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact.
Show respect and appreciation for others and Scheels.
Arrive to work and meetings 10 minutes early.
Genuine interest and action in helping others before yourself, regardless of recognition or reward.
Consistent eagerness to listen, learn, apply knowledge and accept critical feedback.
Ability to adapt to a changing work environment.
Ability to apply concepts of basic math, grammar, punctuation and spelling.
Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners.
Demonstrate pride and ownership of their work while meeting expected deadlines.

Nice To Haves

Associate's degree from a 2-year college or technical school; or 1-2 years of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA.
Professionally process completed applications, finish the check-out process and be knowledgeable to answer questions and potential issues relating to the Scheels VISA.
Coordinate new associate training for VISA specialists, Cashier, Sales Associates as well as annual VISA compliance testing for the Scheels VISA.
Writes the schedule for the VISA booth staff.
Complete daily logs, calculate monthly goals, track store performance all while maintaining compliance with First National Bank, VISA and Scheels regulations and standards.
Stock VISA materials daily throughout the store, order VISA materials as needed; signage, folders, applications, etc.
Organize and execute Card member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office.
Maintain an orderly appearance of personal work space and surrounding areas.
Be professional and confident in attitude and appearance, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels’ policies and procedures.
Ability to calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume. Ability to apply basic concepts of algebra and geometry.
Ability to give informative and effective presentations to teach and communicate procedures while responding to questions and feedback from managers, clients, customers and the general public.
Ability to meet deadlines set by First National Bank, VISA and Scheels.