Visa Associate

Scheels•Coralville, IA

1d•Onsite

About The Position

This role is responsible for managing the Visa program within the store, ensuring a positive customer experience and maintaining compliance with all relevant regulations. The Visa Associate will interact directly with customers, process applications, and support promotional activities related to the Scheels VISA program.

Requirements

Excellent communication and customer service skills (both written and verbal), as well as organizational skills, attention to detail, and problem-solving skills.
Ability to calculate figures and amounts, including but not limited to discounts, percentages, and interest.
Ability to communicate procedures, answer questions, and offer to associates, customers, and the general public.
Proficiency in Microsoft Office programs such as Excel and the ability to learn Google systems like Drive, Google Docs, etc.
Must be available to work during the hours of 8 am–9 pm Monday through Saturday, 11 am–7 pm on Sundays.

Responsibilities

Greet all customers and be knowledgeable to answer questions about both the Visa program and the store.
Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA.
Professionally process completed applications, finish the check-out process, and be knowledgeable to answer questions and potential issues relating to the Scheels VISA.
Complete daily audit sheets, track store performance, and help maintain compliance with First National Bank, VISA, and Scheels regulations and standards.
Execute Card Member Appreciation Days or other special promotions at a high level according to standards set by the bank and Scheels.
Stock VISA materials daily at the kiosk and throughout the store as needed. During promotions, make sure all signage is in place and remove it when the event ends.
Assist the VISA Coordinator in training staff and completing the annual all-store VISA compliance training.
Maintain an orderly appearance of your personal workspace and the Visa booth.