Virtual Visit Facilitator (Remote)

University of Minnesota Physicians•Minneapolis, MN

2d•Remote

About The Position

The Virtual Care Team at M Physicians provides consistent, reliable, and seamless support to a wide variety of specialties and subspecialty clinics. Our goal is to improve patient, provider, and staff experience while improving access, filling open appointment slots, and decreasing the number of visits canceled or converted to telephone due to support issues. The Virtual Care Team plays an important role in many areas of a patient's appointment, including check-in, registration, rooming, and the technology check for the patient.

Requirements

High School Diploma or GED
At least 1-year of customer service experience
Proficient with technology
Private and professional appearing remote work location required

Responsibilities

Confirms provider calendars by following up with patients and ensuring all pertinent medical records have been received and are available to the provider or collecting missing records.
Initiating virtual (video and telephone) visits with the patient, collecting registration and co-payment, detailing pertinent information such as the reason for their visit, health history, home medication review, health questionnaires.
Communicates with patients, providers, and other team members remotely through phone and other technologies.
Correcting and maintaining registration error work queues.