Virtual Training Representative

UpdatePromise•Dallas, TX

3d•Remote

About The Position

UpdatePromise is a technology company that creates industry-changing products. We are looking for individuals who can grow, think, dream, innovate, and create. Our culture thrives on diversity and imagination, and we seek achievers, leaders, and visionaries. At UpdatePromise, employees bring their skills and passion to a challenging and evolving world of technology. We invest in technological advancements and employ creative people, providing them with the support to innovate and serve consumers directly. Our teams are innovative, diverse, multidisciplinary, and collaborative, driving technology into the future. This role focuses on six main objectives: ensuring product meets dealer expectations, verifying dealership configurations and network setups for optimal performance, conducting live data validation with dealership stakeholders, creating dealership champions for successful implementation and onboarding, setting up implementation and onboarding teams for success, and providing ongoing training materials for new and existing dealerships. After data validation, you will conduct a "Product Tour" to ensure the product meets expectations, working with the Sales Representative to address any issues if expectations are not met.

Requirements

Experience in training large groups and individuals, virtually or in person
Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)
Experience in a professional environment

Nice To Haves

Experience in the automotive industry

Responsibilities

Confirm completion of all upstream activities before initiating virtual training/implementation.
Conduct live data validations using the dealership's UDP login.
Schedule and conduct virtual calls with all dealership stakeholders during the onboarding process.
Assist with ensuring release notes, SOP’s, Slide Decks, Knowledge Base, etc. are all accurate and aligned as bug fixes, enhancements and new features are released.
Maintain and update a library of training materials.
Become a subject matter expert on all current, new and future products and features within UpdatePromise.
Provide level 1 and 2 Customer Support, including initial troubleshooting, creating tickets for validated issues, and managing queues in the Service Desk.
Display familiarity with UpdatePromise products and assist with UI testing.
Ensuring our product meets dealer expectations.
Ensuring dealership configurations and network setups are complete and adequate for our product's optimal performance.
Conducting live data validation with Dealership Stakeholders to ensure product functionality.
Creating dealership champions for the success of implementation and onboarding.
Setting up the implementation and onboarding teams for success.
Providing ongoing training materials for new and existing dealerships.
Conducting a "Product Tour" with the dealership stakeholders to ensure our product meets their expectations.
Work with the Sales Representative to address any issues if expectations are not met.