Virtual Teller - Downtown Birmingham

AmFirst • Birmingham, AL

2d • Onsite

About The Position

Provides real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Performs a variety of financial transactions. Provides professional, prompt, and courteous service and respects the confidentiality of members.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment.
• Must be comfortable, professional and friendly on camera.
• Able to prioritize tasks, deal effectively with competing and changing priorities and meet deadlines.
• Accurate, detail-oriented and organized.
• Good knowledge and understanding of Credit Union products, services, policies and procedures.
• Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities. This includes, but is not limited to Reg CC and CTR requirements.
• Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties.
• Must be able to use multiple software applications simultaneously.

Nice To Haves

• Maintain a Quality Loop score of 6.7 or higher.
• Balance and accurately post transactions with minimal errors on a daily basis.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Responsibilities

• Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals.
• Ensures that proper endorsements and identification are obtained and follows Credit Union policies and procedures.
• Works with multiple software programs concurrently to complete transactions, and communicates with more than one member simultaneously.
• Provides a high level of professional and courteous service while observing due diligence for validity of transactions.
• Performs end of day balancing according to procedures.
• Adheres to security, audit, and compliance requirements.
• Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members' needs.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED