Virtual Solutions Advisor- Calgary-August 2026

Scotiabank • Calgary, AB

3d • Hybrid

About The Position

Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture. This is a hybrid role offering flexibility in where you work during the week, with a requirement to come into the office for a minimum amount of time. The Scotiabank Global Client Experience Centres (GCEC) team is at the heart of our operations, with centers in Canada, Mexico, Colombia, and the Dominican Republic. Our guiding purpose, "for every future," articulates why we do what we do. Our all-inclusive culture empowers employees to make decisions best suited for their careers. At GCEC, you’ll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences and is leading the future of banking.

Requirements

• Passion for customer service and experience in customer-focused roles.
• Self-directed, performance-oriented approach to resolve immediate customer inquiries.
• Natural curiosity and focus on improving things to identify new opportunities to maximize the customer experience.
• Computer proficiency and ability to multitask between numerous internal platforms while dealing directly with customers.
• High school diploma (or a recognized equivalent).
• Comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.

Responsibilities

• Use knowledge of our products and services to lead interactions with Canadian Banking customers to offer them valuable advice.
• Take inbound phone calls from customers and branches to provide useful information and ensure customers are satisfied with our products and services.
• Excel at identifying customer banking needs, providing customized solutions by using accessible resources, and navigating through multiple systems.
• Respond to complaints and walk customers through basic troubleshooting or set-up processes.

Benefits

• Incentive Plan
• Pension
• Employee Share Ownership
• Group RSPs
• Employee banking privileges
• Wellness programs
• Employee discount programs
• Pre-assigned allotted personal days
• Global Tuition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED