Virtual Sales Representative

Inizio Engage•Yardley, PA

23h•Remote

About The Position

Inizio Engage has a long-standing partnership with a leading biotech company across commercial, patient solutions and Medical Affairs businesses. The role involves achieving sales and activity targets on assigned territories across primary and specialist care customers and meeting all relevant standards as set by Inizio Engage and Regional Sales Manager or Manager, Call Center. This position requires developing a sound understanding of the relevant product and disease area to facilitate detailed discussions with medical professionals, and utilizing account management skills such as account planning, field resource coordination, closing, supporting customer education and promotion needs, and reporting. The representative will establish a strong phone presence, build and maintain productive business relationships, and demonstrate clinical and technical skills. They will need to adhere to new therapeutic areas and channels of business, adapt to organizational change, and leverage phone/web resources to expand connectivity and reach. Identifying and driving opportunities to create access, policy, programs, and processes that drive product demand is crucial. The role involves engaging targeted healthcare professionals in in-depth informational/promotional communications, verifying and completing required data entry, profiling and managing targeted healthcare professionals, and maintaining required call productivity and metrics. Daily sales call activity must be managed to optimize time and maximize sales and market share objectives. The representative will listen and respond appropriately to customer needs, maintain required product expertise including competitive product knowledge, and demonstrate thorough knowledge of the Client’s products, ensuring clear, concise, and accurate communication. Successful completion of the Client’s product training is mandatory. Effective and timely communication with the Regional Sales Manager and the Client Account Director, Field on project progress is essential, as is creating and maintaining a positive impression with the Client and their customers. Sales strategies must be executed in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy, while safeguarding patient privacy and confidentiality in accordance with HIPAA.

Requirements

Bachelor's degree
B2B sales experience highly preferred
Previous Virtual/Contact Center sales experience is highly preferred
Develop strategic and tactical territory plans to influence and impact providers and administrators.
Self motivated with an entrepreneurial spirit and commercial drive
Clinically capable to support existing and new product indication launch

Responsibilities

Achieve sales and activity targets on assigned territories across primary and specialist care customers.
Meet all relevant standards as set by Inizio Engage and Regional Sales Manager or Manager, Call Center.
Develop a sound understanding of the relevant product and disease area to facilitate detailed discussions with medical professionals.
Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion needs, reporting).
Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships.
Demonstrate clinical and technical skills.
Adhere to new therapeutic areas and channels of business and adapt to organizational change.
Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders.
Identify, prioritize and drive opportunities to create access, policy, programs and processes that drive product demand.
Engage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the client.
Verify and complete required data entry including details of the target’s responses, notes and any follow through actions in accordance with policies and procedures set by the client.
Profile and manage targeted list of healthcare professionals and provide value-added benefits to grow product volume.
Maintain call productivity and metrics that are required by the supplier and the client.
Manage daily sales call activity to optimize time and maximize the achievement of sales and market share objectives.
Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective.
Maintain the required product expertise including competitive product knowledge.
Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology.
Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program.
Effectively and timely communicate with the Regional Sales Manager and the Client Account Director, Field on project’s progress.
Create and maintain a positive impression with the Client and the Client’s customers.
Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy.
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).