Virtual Safety Attendant - Virtual Nursing Program - PRN

VCU Health•Richmond, VA

3d•Onsite

About The Position

The Virtual Safety Attendant (VSA) provides continuous observation of assigned patients via virtual 1:1 safety observation under the direction of the Registered Nurse (RN) to include, but not limited to provide direct visual observation, prompt verbal re-direction, ongoing safety checks, environmental and care checks for comfort, recording of observations, and safety care provided. The VSA serves as a liaison between patient and nurse to observe, reports, escalates concerns to nurse on duty and summons the nurse on floor staff when patients require immediate assistance or the family requests assistance when necessary or in the event of a critical event. The VSA delivers virtual customer service and support to patient, family, and visitors, and when applicable direction on hospital resources. Essential Job Statements Under the Direction of a Registered Nurse (RN), the VSA utilizes virtual audio and visual observation equipment to observe an assigned patient group. Uses 2-way audio and video equipment, software, and unit support resources, to always maintain visual contact and promptly re-direct patients to maintain safety. Ability to monitor and prioritize a group of patients simultaneously, while remaining alert and focused while on duty. Ability to multiples tasks such as typing, using technical equipment, safety checks, and documentation simultaneously. Work tasks and behaviors comply with written clinical and administrative directives, policies, procedures, and VSA scope of practice. Identify, report, and escalate suspected patient safety concerns to nursing staff; collaborate with nursing staff to ensure a safe patient environment. Immediately summons the nursing staff if the patient requires assistance. Computer skills and an ability to learn and understand the general technical requirements for the telemedicine system. Ability to provide basic technical support and to triage more difficult problems to appropriate staff. Uses VIRTUAL SAFETY MONITORING (VSM) software, monitors, 2-way audio communications, and virtual webcams to virtually observe multiple patients at one time. Under the Direction of a Registered Nurse (RN), the VSA supports the nursing plan of care for patient with the scope of practice for VSA within the virtual monitoring environment. Ability to distribute, position, troubleshoot, retrieve, and sanitize the Virtual Safety Monitoring (VSM) Guardian® device and collateral equipment as needed on site within the facility and/or assigned patient’s room. Using established written, oral and electronic communication systems, documents virtual support activities in accordance with VCUHS Hospital and Nursing policies, procedures and standards of care within specified time frames. Documents incidents and reports when a patient appears to pose a threat to themselves or others. Ability to observe, report, document patient behaviors and observations per procedure and timely for assigned patient group each shift, reports and escalates urgent needs to the supervising RN or management as needed. Maintains all VCUHS Hospital policies and procedures surrounding PHI, HIPAA, Security, Compliance, Email, Infection Control and Reporting of Incidents. Ability to maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision and commitment to excellence. Provides direction and/or customer service assistance to patient, family or visitors and treats them with respect. Ability to represent VCUHS Star Service behaviors and positively represent the department and its participants. The VSA positively represent the department to external departments, employees, and participants. Supports department patient satisfaction goals by providing prompt assistance. Participates in mandatory organizational quality initiatives and unit-based QA/CQI activities. Ability to work flexible hours/shifts including but limited to 8-hour or 12-hour (Runners Only), 24 hours/7 days a week. Holidays and weekend rotation are required. Must be prepared to work rotating shifts, weekends, holidays, extended hours and during inclement weather Maintains compliance with all mandatory trainings, education, competencies per organizational policies. Performs any other duties as assigned and participates in special projects to support the mission of VCUHS and department. Helps team members. Accepts alternate assignments, as required, graciously. Patient Population Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit. Adolescents (13-17 years) Adults (18-64 years). Geriatrics (65 years and older)

Requirements

High School Diploma or equivalent GED.
Current AHA BLC HCP certification.
6 months or more working within a health care or related field using medical terminology.
Typing skills.
Multi-tasking skills.
Basic Computer skills.
Able to function independently and manage own time and work tasks.
Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Demonstrates culturally competent and respectful communication with patients, co-workers and peers.
Ability to maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision and commitment to excellence.

Nice To Haves

Certification, Training, or Associate degree or higher in any of the following health-related fields: Certified Nursing Assistant program; current enrollment (or planned) in accredited school in healthcare and/or humanities related associates or baccalaureate IE: Nursing, Medical, PT/OT, Pharmacy, Health Administration, Dental, Nutrition, PA, Psychology, Sociology, Biology, Chemistry, Forensics
Experience using EMR, computer-based triage, virtual work experience.
Proficient knowledge of typing, familiarity with organizational technology, and operational systems such as but not limited to: use of computer, webcam, headset, telephone, teams, Microsoft Word, and Outlook.
1 year of more working in the following healthcare related fields: Certified Nursing Assistant program; current enrollment (or planned) in accredited school in healthcare and/or humanities related associates or baccalaureate IE: Nursing, Medical, PT/OT, Pharmacy, Health Administration, Dental, Nutrition, PA, Psychology, Sociology, Biology, Chemistry, Forensics

Responsibilities

Provide continuous observation of assigned patients via virtual 1:1 safety observation.
Provide direct visual observation, prompt verbal re-direction, ongoing safety checks, environmental and care checks for comfort.
Record observations and safety care provided.
Serve as a liaison between patient and nurse to observe, report, and escalate concerns.
Summon nurse on duty or floor staff when patients require immediate assistance or in the event of a critical event.
Deliver virtual customer service and support to patients, families, and visitors.
Utilize virtual audio and visual observation equipment to observe assigned patient groups.
Maintain visual contact and promptly re-direct patients to maintain safety using 2-way audio and video equipment, software, and unit support resources.
Monitor and prioritize a group of patients simultaneously.
Perform multiple tasks such as typing, using technical equipment, safety checks, and documentation simultaneously.
Comply with written clinical and administrative directives, policies, procedures, and VSA scope of practice.
Identify, report, and escalate suspected patient safety concerns to nursing staff.
Collaborate with nursing staff to ensure a safe patient environment.
Immediately summon nursing staff if the patient requires assistance.
Learn and understand the general technical requirements for the telemedicine system.
Provide basic technical support and triage difficult problems to appropriate staff.
Use VIRTUAL SAFETY MONITORING (VSM) software, monitors, 2-way audio communications, and virtual webcams to virtually observe multiple patients.
Support the nursing plan of care for patients within the scope of practice for VSA within the virtual monitoring environment.
Distribute, position, troubleshoot, retrieve, and sanitize the Virtual Safety Monitoring (VSM) Guardian® device and collateral equipment as needed on site.
Document virtual support activities in accordance with VCUHS Hospital and Nursing policies, procedures, and standards of care within specified time frames.
Document incidents and reports when a patient appears to pose a threat to themselves or others.
Observe, report, and document patient behaviors and observations per procedure and timely for assigned patient group each shift.
Report and escalate urgent needs to the supervising RN or management as needed.
Maintain all VCUHS Hospital policies and procedures surrounding PHI, HIPAA, Security, Compliance, Email, Infection Control and Reporting of Incidents.
Maintain confidentiality, exercise discretion, use independent and mature judgment, and work independently without supervision.
Provide direction and/or customer service assistance to patients, families, or visitors and treat them with respect.
Positively represent the department and its participants.
Support department patient satisfaction goals by providing prompt assistance.
Participate in mandatory organizational quality initiatives and unit-based QA/CQI activities.
Work flexible hours/shifts including but limited to 8-hour or 12-hour (Runners Only), 24 hours/7 days a week.
Perform rotating shifts, weekends, holidays, extended hours, and during inclement weather.
Maintain compliance with all mandatory trainings, education, and competencies per organizational policies.
Perform any other duties as assigned and participate in special projects to support the mission of VCUHS and department.
Help team members.
Accept alternate assignments, as required, graciously.
Demonstrate culturally competent and respectful communication with patients, co-workers, and peers.
Utilize cultural competency policy and procedures to address barriers, problems, and escalate as needed to direct management.

Benefits

Inventing better care, day by day by discovery
Offer the best in care and empower the best in quality of life.
Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right.
We’ll do whatever it takes to offer the best in care and empower the best in quality of life.
One college and four health sciences schools
An academic medical center
A Level I trauma center
One of only two NCI-designated cancer centers in Virginia
The region’s only full-service children’s hospital
More than 800 physicians in 200 specialties
With a community health center, dedicated research teams, facilities and valued partners in every field
Our medical teams are top notch.
Internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level.
Driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery.
A comprehensive system of care and a pioneer of health.