Virtual Receptionist

My Virtual Resources LLC

148d•$22 - $22•Remote

About The Position

We’re hiring a Virtual Receptionist to be the friendly, organized voice behind our businesses. In this role, you’ll support the company by answering inbound calls, returning missed calls quickly, responding to new leads, and booking estimates. You’ll help make sure no lead gets left behind — and that every customer feels taken care of. This is a great role for someone who loves talking to people, is naturally organized, can stay calm and confident in a fast-paced environment, and enjoys being part of a supportive remote team.

Requirements

High Speed Home Internet
A dedicated distraction-free workspace without background noise between the hours of 9 am -5 pm EST
A reliable, fast computer to run multiple programs at once
Dual monitors for multi-tasking
Photos of these requirements must be provided

Nice To Haves

Previous experience in customer service, receptionist, VA, or call handling preferred
Bilingual (English and Spanish required)
Comfortable on the phone (friendly, confident, professional)
Strong written communication (text/email)
Organized and detail-oriented
Able to multitask and stay focused while working remotely
Comfortable learning systems (Dialpad, Jobber/Housecall Pro, Teams, Excel, Monday.com)

Responsibilities

Answer inbound calls for multiple client accounts (with scripts and training provided)
Return missed calls within our response-time standard
Respond to web leads, texts, and messages
Qualify leads and book estimate appointments
Send confirmations and reminders
Enter clean notes in the client CRM
Communicate with the Ops team for overflow support
Flag special situations or escalations to the Team Lead / Manager