Virtual Reality (VR) Peer Support Coach

Better Health

3d • Remote

About The Position

Better Health is creating a new medical provider type, disrupting the $60B home medical supply industry by bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution. The company focuses on members and helps them choose the best medical supplies to address their underlying chronic conditions. Since its inception in November 2019, Better Health has gained Medicare licenses in 48 states, 16 Medicaid licenses, and serves members of top payers. As the company scales its chronic condition care program, it is looking to expand its Peer Support Coaching team. Peer support coaches are 1099-contractors with flexible hours and lived experience, enabling them to be empathetic patient resources and advocates, contributing to positive clinical health outcomes.

Requirements

• Lived experience with chronic pain and/or mental health challenges.
• Strong communication skills.
• Comfort with technology.
• Excellent interpersonal skills and comfort talking on video calls and over the phone.
• Comfortable making outbound calls.
• Excellent organizational skills, ability to prioritize tasks, and work independently within established procedures.
• Comfortable with technology (Google Suite, SLACK, and our software portal).
• Must be able to pass a background check.
• Must be willing to complete HIPAA certification before starting.
• Must have a laptop or a Chromebook with at least 16 GB.

Nice To Haves

• Experience in peer support or coaching.
• Knowledge of medical terminology, common products, and evidence-based condition-specific best practices.
• Secondary degree (Associates, Bachelors, etc) or at least 3 years professional experience.
• Professional certification required if applicable.

Responsibilities

• Support members using virtual reality (VR) programs for chronic pain and mental wellness.
• Provide empathetic, one-on-one support to help members onboard, navigate the VR platform, and build consistent engagement with self-regulation tools.
• Conduct video or phone sessions, starting with onboarding and continuing with regular check-ins.
• Help members overcome technical and emotional barriers using approaches like motivational interviewing, habit-building, and supportive accountability, while maintaining clear non-clinical boundaries.
• Document interactions.
• Collaborate with the team.
• Escalate issues as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree