Virtual Program Advisor

San Jacinto • Houston, TX

4d • Remote

About The Position

The function of the Evening Virtual Program Advisor is to provide academic and career advising, registration and assist students with interpreting college/program policies. This position is completely remote, but requires physical presence at the assigned on-site work location for training and other required meetings. Scheduled hours are Monday – Thursday 2:00 pm – 11:30 pm and Sunday 5:00pm-11:00pm. Some Saturdays may be required.

Requirements

• Bachelor’s degree from a regionally accredited college/university required.
• Possess personal computer literacy and good organizational skills.
• Maintain processes and systems that improve the quality of customer support services.
• Demonstrate working functional knowledge and use of Microsoft Office.
• Must possess outstanding communication, critical thinking, customer service, and organizational skills.
• Must be detail oriented.
• Must be able to work independently and problem solve.
• Demonstrate the desire to learn new software requirements to support office functions & efficiency.
• Adapt to learning new tasks & skills.

Nice To Haves

• Experience / training in one or more of the following areas: education, teaching, academic advising, recruiting, sales, customer service, marketing, or public relations – preferably at Community College level.
• Banner experience preferred.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Provides academic advising, registration assistance, and assistance in accessing and navigating institutional requirements to current students in a virtual setting.
• Communicate with students virtually (chat, zoom, and email) to provide advising assistance.
• Guide students in choosing a pathway.
• Inform and referring students to other institutional resources as needed (counseling, tutoring, career services, etc.)
• Perform related duties as required or deemed necessary to meet program advising goals.
• Demonstrate continued knowledge of institutional changes including new programs, course changes, important dates, costs, and updates in university-wide initiatives and polices.
• Assist with graduation application process and commencement activities.
• Serve as a liaison and foster intentional relationships with other advisors, offices, and departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level