Virtual Patient Experience Specialist
About The Position
This is a front-line position helping build the future of medicine—one call, one patient, one conversation at a time. James Clinic is a high-performance integrative medicine practice redefining what modern healthcare looks like. Our Patient Experience Specialists are the voice of the clinic. You are often the first—and most important—connection our patients have with James Clinic. This is a remote/hybrid position supporting our clinics by answering all incoming calls and educating current and prospective patients on the full scope of James Clinic services. You'll also have the opportunity to join our Patient Engagement Team to earn even more! The pace is fast. The expectations are high. You’ll be multitasking across multiple platforms while delivering calm, confident, exceptional customer service. This role is intentionally demanding and is not a fit if you need a slow pace or low call volume, rigid scripts and step-by-step instructions, constant supervision or micromanagement, or only one system open at a time. If multitasking, speed, and accountability stress you out, this will feel uncomfortable. If excellence is your baseline, speed energizes you, and you take pride in being the calm in the chaos—you’ll feel right at home here.
Requirements
- Strong phone experience (required)
- Medical and EMR experience (required to be successful)
- Exceptional customer service and communication skills
- Ability to multitask quickly and accurately in a high-volume environment
- Comfort working independently without constant supervision
- Reliability and consistency—attendance matters here
Responsibilities
- Answer a high volume of incoming calls with professionalism and warmth
- Educate patients and potential patients on James Clinic services and programs
- Schedule appointments across providers and locations
- Order supplements and assist with patient requests
- Download and distribute lab reports
- Update patient charts and documentation in our EMR
- Respond to patient messages and letters through the EMR
- Navigate multiple computer systems simultaneously without losing accuracy
Benefits
- Competitive pay
- Unlimited PTO for full-time staff
- Free concierge membership with one of the nation’s leading functional medicine clinics
- Discount on all services and products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
