Virtual Medical Back Office Coordinator
About The Position
At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday. If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!
Requirements
- 2+ years combined of related education, experience, or certification.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
- Ability to travel and be on-site to meet business needs.
Nice To Haves
- Experience using electronic medical records.
- Bilingual Spanish-speaker.
- Excellent Data Entry skills
- Experienced in Microsoft office (Word, Excel, Powerpoint, etc.).
- Demonstrates excellent customer service skills.
- Works collaboratively with other team members.
- Strong ability to demonstrate empathy, build relationships and discover patients’ needs.
- Excellent oral/written communication skills to ensure information continuity.
Responsibilities
- Answer incoming phone calls in a fast paced/high volume environment.
- Achieve daily goals consistently as outlined by management.
- Listening actively to patients’ concerns, understanding their needs, and provide accurate information.
- Perform registration and insurance verification/updates for patient visits.
- Tracks member consents of enrolled and engaged members.
- Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists.
- Obtains medical records, processes care plan and visit summaries, processes and mail member educational materials.
- Completes ongoing training to further skills and development.
- Ensures all member engagements are documented accurately.
- Assist with special projects outside of normal scope of responsibility when necessary.
Benefits
- Medical, dental, and vision insurance
- employee assistance programs
- employer-paid and voluntary life and disability insurance
- health and flexible spending accounts
- Competitive compensation with a performance-based bonus program
- 401k with employer match
- financial wellness resources
- Paid holidays
- vacation time
- sick time
- paid birthgiving leave
- bonding leave
- sabbatical leave
- living donor leave
- Family forming services through Maven Maternity at no cost
- physical wellness perks
- mental health support
- an annual professional development stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
