Virtual Measure Technician

A Family of Brands•Grand Prairie (DFW), TX

1d•Remote

About The Position

Champion Window is seeking a Virtual Measure Technician. We are looking for an experienced Carpenter / Measure Technician to virtually measure customer’s windows and entry doors using a virtual measuring software that digitally scans openings. As the Virtual Measure Technician, you will be responsible for accurately measuring windows and entry doors, PAR contracts, and ensuring jobs are ready to be ordered. You will also serve as a key liaison between Sales, Operations, and Divisions to ensure virtual measure benchmarks are met, documented, and escalated when needed.

Requirements

High School diploma or GED preferred, construction trade school a plus
Math skills including using a tape measure and angles
5 year’s customer service experience
Computer skills required
3 year’s material ordering experience.
Experience in the window / home improvement / carpentry industry a plus
Attention to detail
CRM experience a plus
Excellent written and oral communication skills including phone skills

Responsibilities

Accurately par sales contracts using the appropriate measure forms
Measure products using the virtual app to validate contract accuracy
Measure products using the virtual measuring software to validate contract accuracy
Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and app measurement before submitting to the factory for production
Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and virtual measurements before submitting to the factory for production
Upload all documents to the electronic storage files in a timely and organized manner
Organize and maintain customer records for easy access and accuracy
Enter customer, job-related, and order information into all necessary databases
Ensure company benchmarks for scanning and measurement are being met
Ensure company benchmarks across Sales and Operations for virtually measuring and usage are being met
Collaborate directly with Sales, Operations, and Divisions to review scan and measurement outcomes
Collaborate daily and directly with Sales Managers, Factory Reps, Operations Managers, Installation Managers and Divisions to review scans and measurement outcomes
Report to Sales, Operations, and Divisions to confirm all required scans have been uploaded; identify issues and determine whether a field measure is necessary
Support and/or train end users on scanning and measurement procedures as needed
Support and/or train Factory Reps, Sales Managers, and other Measure Technicians on scanning and measurement procedures as needed
Proactively reach out to Sales, Operations, and Divisions to troubleshoot scanning issues and align on measurement practices
Update CRM with necessary notes and details to ensure visibility on jobs that may require a field measure
Other duties as assigned