Virtual Inbound Sales Representative CHAT

Comcast

6d•Remote

About The Position

This job involves achieving sales targets by engaging customers through chat and phone, using consultative sales techniques. It includes educating on products, assisting with digital purchases, and tailoring interactions to improve customer experience and loyalty. This is a virtual work-from-home role with a base rate of $15.00/hour plus uncapped commission. Employees who meet sales performance targets earn $16,000 annually in commission, with the opportunity to earn more by exceeding targets. The hours of operation are Sunday – Saturday 8:00 am ET to Midnight ET, and flexibility to work any assigned shift is required. Shift assignments will be provided after selection and completion of all pre-employment requirements prior to the start date.

Requirements

0-2 Years Relevant Work Experience
High School Diploma / GED
Communication
Critical Thinking Problem Solving
Customer-Focused
Persuasion
Professional Integrity
Resilience
Technical Knowledge
Workplace Organization

Responsibilities

Achieving or exceeding sales targets by engaging new, existing, or relocating customers through chat and phone interactions
Utilizing consultative sales techniques with lifestyle discovery questions to understand and meet customer needs effectively
Educating customers on current and emerging Company products and services, building value to overcome objections and close sales
Assisting customers with the digital buy flow process, ensuring accurate order completion or facilitating it on their behalf
Customizing interactions and narratives to improve customer experience and loyalty
Providing responsive, on-demand engagement via chat and phone
Multi-tasking between simultaneous chats with attention to detail and a high degree of accuracy in a dynamic sales environment
Collaborating as a committed team player, supporting growth and development within the sales group for continuous improvement
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Benefits

Base rate: $15.00/hour (non-negotiable) plus uncapped commission.
Employees who meet sales performance targets earn $16,000 annually in commission, with the opportunity to earn more by exceeding targets.
Career growth and progression plans
Total Target Compensation (Base Pay plus Targeted Commission): $22.69
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Best-in-class Benefits to eligible employees.
Benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
An array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

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