Virtual Health Support Tech

Piedmont Healthcare Inc.•Atlanta, GA

2d•Onsite

About The Position

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future. Telehealth is a growing healthcare delivery mode that facilitates access to subspecialty care and patients' easier access to outpatient care, resulting in patient safety improvements, increased employee capacity/satisfaction, increased patient access/satisfaction, etc. This position will perform analytical, technical and administrative work in the planning, installation and support of new and existing virtual health applications, devices and peripherals. Communicates with end users to determine needs, schedule work, develop and provide basic training on all hardware and some software. Provide Tier 1 on-call support in a 24 x 7 environment, by responding to, diagnosing and resolving hardware and application-related problems through discussion with users, delivering remote and in person, when needed, technical support for Piedmont Healthcare.

Requirements

H.S. Diploma or General Education Degree (GED) Required
1 year of work experience in IS Field Services Required

Nice To Haves

Associate’s Degree from a recognized college or university in an IT related field Preferred

Responsibilities

Perform analytical, technical and administrative work in the planning, installation and support of new and existing virtual health applications, devices and peripherals.
Communicate with end users to determine needs, schedule work, develop and provide basic training on all hardware and some software.
Provide Tier 1 on-call support in a 24 x 7 environment, by responding to, diagnosing and resolving hardware and application-related problems through discussion with users, delivering remote and in person, when needed, technical support for Piedmont Healthcare.