Virtual Financial Aid Disbursements and R2T4 Specialist, FAME

Aquila • US - Remote,

4d • Remote

About The Position

Reporting to the Virtual Financial Aid Disbursement and Drops Team Lead, we are hiring a Virtual Financial Aid Disbursements and R2T4 Specialist to join our Virtual Financial Aid Office. As our new Virtual Financial Aid Disbursements and R2T4 Specialist, you will play a critical role in ensuring federal student aid is processed accurately, compliantly, and on time for the schools we support. You will manage financial aid disbursements, Return to Title IV (R2T4) calculations, refunds, and related processes while partnering with school administrators to resolve day-to-day financial aid questions and maintain compliance with federal regulations. Working across multiple systems and supporting a portfolio of assigned schools, you will help ensure financial aid operations run smoothly through careful auditing, attention to detail, and a commitment to accuracy. This is a remote role open to candidates anywhere in the United States. While candidates in any U.S. time zone are welcome to apply, working hours should align primarily with the Eastern Time zone.

Requirements

• Experience administering federal financial aid and a strong understanding of Title IV regulations, including disbursements, Return to Title IV (R2T4) calculations, and refund processing.
• Confidence in interpreting regulatory requirements and applying them accurately in a fast-paced environment.
• Comfort working across financial aid and student information systems to manage complex processes and maintain accurate records.
• Experience with FAME software, COD, NSLDS, or similar financial aid platforms is highly valued.
• Confidence in learning new technologies and navigating multiple systems simultaneously.
• Pride in producing accurate work and a disciplined approach to reviewing, auditing, and validating information before it is finalized.
• Ability to manage multiple priorities without compromising quality and recognize the importance of precision in a highly regulated environment.
• Ability to build positive working relationships with school administrators, colleagues, and, when needed, students and families.
• Ability to communicate clearly, explain complex information in an approachable way, and commitment to providing responsive, professional service.
• Self-motivated, curious, and comfortable working independently in a remote environment while knowing when to ask questions or seek guidance.
• Enjoy collaborating with others, embrace opportunities to learn, and contribute to a team that values accuracy, accountability, and shared success.

Nice To Haves

• Experience working in financial aid administration and understand the importance of accuracy, compliance, and attention to detail when managing federal student aid.
• Process-driven and organized, with the ability to manage competing priorities while consistently producing high-quality work.
• Naturally catch errors, ask questions when something doesn't seem right, and take ownership of your work.
• Whether collaborating with school administrators or supporting colleagues, you communicate clearly, build trusted relationships, and are equally comfortable working independently and as part of a remote team.

Responsibilities

• Ensure timely and accurate financial aid disbursements. You will process federal Title IV aid disbursements, ensuring funds are released accurately, on schedule, and in compliance with federal regulations and school requirements. Through careful review and attention to detail, you will help ensure students receive the financial support they are entitled to while maintaining the integrity of the financial aid process.
• Manage withdrawals and refund processing. You will perform Return to Title IV (R2T4) and institutional refund calculations, process student withdrawals, and ensure all required documentation and reporting are completed accurately. Your work will help schools remain compliant while supporting students through changes in their enrollment.
• Partner with schools to support day-to-day operations. You will serve as a trusted resource for your assigned schools, responding to questions, providing guidance on financial aid processes, and helping resolve operational issues. By building strong relationships and delivering responsive support, you will contribute to a seamless financial aid experience for school administrators and students.
• Maintain quality and compliance. You will audit your work, identify discrepancies, and ensure financial aid records remain complete, accurate, and aligned with regulatory requirements. Working across systems including FAME, COD, and internal tools, you will help protect compliance while supporting efficient financial aid operations.
• Collaborate and continuously improve. You will work closely with your team to share knowledge, provide coverage across assigned schools, and contribute to process improvements. As regulations and operational needs evolve, you will embrace new learning opportunities and help strengthen the consistency and quality of the services we provide.

Benefits

• Meaningful impact. Behind every disbursement, refund, and compliance check is a student relying on financial aid to continue their education. Your work will help schools administer federal aid accurately and efficiently, ensuring students receive the support they need while maintaining compliance with complex regulations.
• Develop your expertise. You will join a team that values learning and sets you up for success through structured onboarding, hands-on shadowing, and ongoing collaboration. As you build confidence across disbursements, Return to Title IV calculations, and financial aid operations, you will deepen your expertise in a highly specialized area of higher education administration.
• A collaborative remote team. Although you will independently manage a portfolio of schools, you will never work in isolation. You will be part of a close-knit, cross-trained team that shares knowledge, supports one another, and works together to ensure consistent service and coverage for every client school.
• Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU].
• Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.
• We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape.
• If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed