Virtual Emergency Services Lead

Keewaytinook Okimakanak

3d•Hybrid

About The Position

The Virtual Emergency Services Lead (VES Lead) is the lead of the Virtual Emergency Support (VES) Program under the directions of the KO eHealth Director and Assistant Director. S/he monitors the clinical activities of the Virtual Emergency Support Program. S/he coordinates the maintenance of program objectives. S/he is responsible for engaging the program partners, health care professionals as well as providing the required training for the nurses and physicians who will be using the VES. S/he leads the discussions with communities to carry out communication with Chiefs and Councils and Health teams as needed. S/he is responsible for promoting these programs to stakeholders in the district through communications and partnership development and providing the required training to the nurses in the region.

Requirements

Post-secondary education in a health-related field, health informatics, information technology, or a related discipline.
Experience in implementing and managing large-scale community-based projects; familiarity with project management tools and techniques.
Knowledge and understanding of Indigenous culture and values, and of the geographical and health care challenges of Indigenous people and Indigenous organizations in Ontario.
Experience working with diverse partners; familiarity with health system in the district.
Strong organizational skills with excellent attention to detail.
Excellent interpersonal and communications skills, both oral and written.
Ability to work independently or as part of a team.
Proficiency in computer programs such as M/S Word, Excel, and the use of email; ability to learn communications technology and systems software quickly.
Dedication to service excellence

Nice To Haves

Indigenous community-based experience is preferred
Administrative experience in a health or social service field is an asset.

Responsibilities

Monitors the clinical activities of the Virtual Emergency Support Program
Monitors the VES unit connectivity and coordinates it with KNET and nursing stations for trouble shooting.
Coordinates conduct weekly equipment checks with the nursing stations enrolled in the VES program.
Trains health professionals, i.e. physicians on PCVC and nurse's equipment checks calls.
Coordinates tracking the utilization of the Virtual Emergency units.
Maintains efficient communication with the communities enrolled in the program.
Acts as the point of contact for the virtual emergency program activities.
Receives feedback from the health teams at the nursing stations regarding the delivery of the Virtual Emergency Services
Follows up with the community physicians and obtains their feedback regarding the delivery of the services.
Takes the lead in maintaining and updating the profiles of the communities enrolled in the project.
Coordinates the maintenance of the program objectives.
Initiates engagement and orientation for new health professionals to the program
Maintains engagement of all project partners
Schedules projects partners meetings, drafts agenda and maintain accurate minutes
Maintains contact with KNET 2417 emergency on-call technician.
Provides progress notes to the working group.
Leads Community Engagement
Receives BCRs or letters of support for the project.
Ensures that First Nation leadership is knowledgeable of the VES program
Receives feedback from health director regarding delivery of services.
Assumes the role of OTNHub Nursing Support Programs Lead
Works with Indigenous Services Canada (ISC) to keep the nursing team that requires access provisioned for OTN Hub access accounts.
Keeps an up-to-date and current access spreadsheet to know who has access with OTN.
Works with the nursing team to review and train on the programs within the OTNHUB.
Demonstrates commitment to KO eHealth staff team.
Participate in regular KO eHealth staff meetings and regional clinical meetings.
Participates in annual performance evaluation as required.
Participates in training and updating activities as required as per goals set during annual performance appraisal.
Maintains good communication links with the communities to facilitate effective telemedicine activities.
Undertakes special projects and research as required.