Virtual Education Project Specialist- EWS

Siemens Healthineers

1d•Remote

About The Position

The Virtual Education Project Specialist is an operational, customer facing role requiring strong execution, deep system knowledge, and effective collaboration across Virtual Education delivery, supporting both internal and external customers. This is a hands-on role, with the VEPS actively engaged in daily execution while supporting day to day prioritization and maintaining operational ownership across the Virtual Education portfolio.

Requirements

BS/BA in related discipline or advanced degree as applicable to role
Successfully serves as point of authority and/or source of knowledge for area of expertise.
Demonstrated adaptability in a changing environment, with the ability to support transitions and maintain focus on solutions and outcome
Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.
Strong collaboration skills and ability to influence outcomes through partnership and accountability.
Excellent communication skills – verbal, written, ability to present.
Ability to manage multiple programs and priorities.
Must be results-driven, action-oriented and passionate about making a positive customer impact while balancing business needs.
Demonstrates comprehensive knowledge of organization's business practices and issues

Nice To Haves

Familiarity with healthcare education marketplace, particularly in diagnostic imaging and therapy

Responsibilities

Siemens Healthineers Academy administration (reporting, group/class functions, Virtual Office training)
1st level Siemens Healthineers Academy support for internal and external customers
Processing and delivery of embedded education products (MIC, EVLS, ELRN, PEP Connections, etc.)
POS and standalone virtual product delivery
VILT and virtual trainer coordination across Business Lines
Event posting, registrations, instructor setup
Internal and external training support for Academy tools
Customer and internal partner coordination to deploy education resources
Timely, accurate, and professional customer communication
Resolve customer issues and contribute to process improvements by collaborating across functions to identify and implement solutions that prevent recurrence.
Act as a customer advocate for assigned accounts while delivering a consistent, high-quality customer experience
Build and maintain long-lasting, mutually beneficial relationships with customers, key business executives, and stakeholders
Collect and analyze customer feedback, data, and issues to identify trends, sharing insights with the team to improve execution and prevent recurring issues
Respond to customer inquiries and identify opportunities within existing accounts, balancing prioritization and issue resolution
Apply understanding of the healthcare education marketplace, particularly in diagnostic imaging and therapy, to support decision making and tradeoffs across the team
Communicate clearly and professionally (verbal, written, presentations), including producing accurate documentation and escalation summaries
Build rapport and credibility at all levels of the organization, serving as a trusted point of contact for partners and peers
Effectively manage multiple customer relationships and priorities while balancing workload and competing demands
Be results driven and action oriented, with a strong passion for customer impact, while balancing business needs, operational constraints, and team capacity