Virtual Customer Engagement Specialist

IQVIA•Parsippany, LA

4d•Remote

About The Position

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization a/k/a Technology Enables Sales Organization (TESO) dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our TESO division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that in partnership with Health Monitor , we are currently looking for Virtual Customer Engagement Specialists to join our team. In this position, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product.

Requirements

Minimum 2 years of business to business (BTB) sales experience
Minimum 1 year of inside sales experience
Pharmaceutical or Medical Device Experience
Exceptional verbal and written communication skills
Action Oriented, Drive for Results, Sales Persuasion, Dedication, Perseverance, Ingenuity, and Adaptability

Responsibilities

Ability to deliver accurate product information, feature/benefits and recommended utilization to Healthcare Professionals by phone
Advance listening and decision-making skills
Ability to understand and convey complex product-related information in an educated, reassuring, and professional manner while in a real-time environment
Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
Ability to handle multiple tasks such as actively listening to our caller’s need while navigating our CRM and consistently providing accurate and complete information on the requested topic.
High work ethic, reliable and punctual in reporting for scheduled work
Ability to be flexible as needed to meet the fluctuating business needs