Virtual Customer Care Representative

Lennar•Houston, TX

1d•Hybrid

About The Position

We are Lennar, one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. We build quality homes and provide exceptional customer service, give back to the communities in which we work and live, and foster a culture of opportunity and growth for our Associates throughout their careers. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future. The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). This role promotes, facilitates, and fosters positive working relationships with customers, and coordinates and supervises the work of Lennar trade partners. A career with purpose, built on making dreams come true, building zero defect homes, cost management, and adherence to schedules.

Requirements

High School Diploma or equivalent required, or equivalent work experience.
Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder.
Valid Driver’s License with good driving record.
Valid auto insurance coverage.
Advanced knowledge of scheduling, budgeting and document management.
Ability to read and interpret blue prints.
Computer literacy and proficient in MS Office products (Word and Excel).
Excellent follow-up, communication (written and verbal) and time management skills.
Contacts: Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners.

Nice To Haves

Bachelor’s degree in related field preferred.

Responsibilities

Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners.
Regularly exercise sound judgment and discretion when working with homeowners and trade partners.
Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations.
Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250.
Proactively remedy any trade partner scheduling, communication, or payment related issues.
Ability to understand manufacturer recommendations for use and application of their products.
Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits.
Review and certify the completion of each home within their community.
Manage, supervise and direct all aspects of customer relations for an assigned community.
Conduct field meetings with trade partners, construction staff and sales staff as needed.
Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage.