Virtual Clinical Educator

Inizio Engage•Yardley, PA

4d•Remote

About The Position

Inizio Engage has a long-standing partnership with Amgen, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. This role involves delivering virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state to meet all relevant standards as set by the company and Clinical Manager. This is an opportunity to join Inizio Engage and represent a top biotechnology company.

Requirements

Current US RN License
This position is 11:30AM-8:00PM EST, Monday-Friday
Associates Degree/Bachelors/BSN
Preferred minimum of 3 years’ experience working in a specific disease state or related field
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Competency with Call Center Telephone Technology
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks
Evidence of continual professional development and a desire to update professional knowledge base regularly

Nice To Haves

Associates Degree/Bachelors/BSN

Responsibilities

Provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company.
Provide therapy and/or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique.
Present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures.
Conduct outbound medication adherence support to patients and/or caregivers.
Enroll patients/caregivers into educational seminars or provide resources to assist them with finding local community resources or centers of care for their specialty or primary care disease.
Collect demographic data and disposition for product, sample, reimbursement services and literature fulfillment.
Maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable.
Only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials.
Attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe.
Develop and strengthen relationships with key customers.
Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio.
Constantly consider new and innovative approaches that potentially develop new partnership opportunities.
Complete all required administrative responsibilities in a timely manner, including daily computer updates, weekly summary of activity reports, emails and time reporting.
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team.
Maintain all company equipment and materials in accordance with company instructions.
Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
Perform other duties as requested.