Virtual Clinical Educator

Inizio Engage•Cincinnati, OH

1d•$26 - $48•Remote

About The Position

Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions. We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patients/caregivers as they navigate their diagnosis and treatment journey. This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impact in patients’ lives every day.

Requirements

Current US healthcare professional license: RN
Associates Degree/Bachelors/BSN
Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Competency with Call Center Telephone Technology
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks

Responsibilities

Provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company.
Conduct outbound medication adherence support to patients and or caregivers.
Collect demographic data and disposition for reimbursement services and literature fulfillment.
Maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable.
Only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials.
Attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe.
Develop and strengthen relationships with key customers.
Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio.
Constantly consider new and innovative approaches that potentially develop new partnership opportunities.
Complete all required administrative responsibilities in a timely manner, including daily computer updates, weekly summary of activity reports, emails and time reporting.
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team.
Maintain all company equipment and materials in accordance with company instructions.
Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
Perform other duties as requested.

Benefits

Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference