Virtual Clinic Operations Analyst
About The Position
Support the operational infrastructure needed to manage and scale Sutter Sync clinical programs. This role would focus on reporting, metric tracking, capacity visibility, issue and action follow-up, meeting preparation, decision tracking, and operational analysis. The analyst would also help identify current-state workflow gaps by working with the Epic team, reviewing data, observing operations, and gathering input from clinical and operational stakeholders. They would surface patterns, risks, and opportunities for improvement so clinical operations, product, design, and technical teams can make better-informed decisions. This role translates raw data into meaningful operational reports, helping business stakeholders make informed day-to-day decisions. This position is a key developing contributor within their respective department or business unit. Bridges the gap between basic data extraction and advanced analytics. Focuses on business value—partnering with end-users to understand operational workflows, translating basic business requests into technical requirements, and building operational dashboards. Working with decreasing supervision, this role applies intermediate analytical skills to solve common operational questions.
Requirements
- Bachelor's degree in Business Analytics, Healthcare Administration, Statistics, Economics, Finance, Computer Science, or a related field (Equivalent experience will be accepted in lieu of the required degree or diploma)
- 4 years recent relevant experience
- Solid understanding of data analysis techniques and operational reporting best practices
- Proficiency in data visualization platforms (Tableau, Power BI) or in application reporting and dashboard tools and intermediate-to-advanced Excel
- Intermediate SQL skills for independent data extraction and exploration
- Strong verbal and written communication skills; ability to translate technical concepts to non-technical business partners
- Ability to work independently to solve common operational questions and manage routine analytical queues
Nice To Haves
- Healthcare operations, virtual care, ambulatory care, population health, or clinical program operations experience
- Experience with KPI tracking, dashboarding, reporting, trend analysis, and operational performance analysis
- Experience identifying workflow gaps, process issues, data quality concerns, and opportunities for improvement
- Experience working cross-functionally with clinical, operational, IT/Epic, product, analytics, and leadership teams
- Experience with Excel, Power BI, Tableau, SQL, Epic reporting tools, or similar analytics/reporting platforms
- Experience supporting operational readiness, action tracking, meeting preparation, and decision documentation for complex programs
Responsibilities
- Reporting
- Metric tracking
- Capacity visibility
- Issue and action follow-up
- Meeting preparation
- Decision tracking
- Operational analysis
- Identifying current-state workflow gaps by working with the Epic team, reviewing data, observing operations, and gathering input from clinical and operational stakeholders
- Surfacing patterns, risks, and opportunities for improvement
- Translating raw data into meaningful operational reports
- Building operational dashboards
- Applying intermediate analytical skills to solve common operational questions
Benefits
- Eligible positions also include a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
