V102 - Virtual Client Support Receptionist

Job Duck

1d•$1,015 - $1,100•Remote

About The Position

Job Duck is seeking a Bilingual Receptionist to serve as a welcoming first point of contact for callers while providing consistent support to a busy professional team. The primary focus of this role is answering and returning phone calls, connecting callers with the appropriate person, and helping ensure every interaction is handled clearly and professionally. This opportunity is ideal for someone who enjoys receptionist work, takes pride in being available for the team, and can deliver reliable service during both quiet and high-volume periods. Through thoughtful communication and timely follow-up, this individual will help create a positive experience for every caller.

Requirements

Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
Advanced/native-level English skills (both written and spoken)
Warm, friendly, and professional telephone presence
Clear and confident spoken English
Bilingual verbal communication
Active listening skills
Empathetic and thoughtful communication
Ability to understand conversational context and adjust communication appropriately
Composure during periods of high call volume
Ability to manage several incoming calls without becoming overwhelmed
Reliable attendance and punctuality
Strong verbal communication skills
Professional call handling and call transfer skills
Scheduling and calendar coordination
Client service orientation
Follow-up and information gathering skills
Genuine interest in long-term receptionist work

Responsibilities

Transfer calls to the appropriate team member or department.
Use Lawmatics and PracticePanther to support call related and client related workflows.
Answer incoming phone calls promptly and maintain a warm, professional tone.
Maintain dependable attendance and remain available to answer calls throughout scheduled working hours.
Serve as the primary point of contact for callers.
Use Microsoft Office tools and Fireflies as required for assigned work.
Manage multiple incoming calls during busy periods while remaining calm and organized.
Follow up with referral sources.
Use Google email, calendar, chat, and video tools for daily communication and scheduling.
Use RingCentral for telephone communications.
Follow up by phone with existing clients.
Schedule appointments and maintain accurate calendar information.
Gather initial information from callers before transferring them.
Direct prospective client calls to the intake team when appropriate.
Return phone calls in a timely manner.