V108 - Virtual Case Manager

Job Duck

18d • Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: This role offers an opportunity to play a meaningful part in supporting clients through the pre-litigation phase of personal injury matters while working closely with a collaborative legal team at Job Duck. As a Virtual Case Manager, you will be responsible for organizing and advancing case files, maintaining consistent client communication, and ensuring critical documentation is collected and tracked accurately. Your daily work will have a direct impact on client experience by helping cases move forward efficiently and compassionately. This position is ideal for someone who thrives in a fast-paced environment, values trust and responsiveness, and takes pride in managing details with care. If you are organized, proactive, and motivated by making a difference behind the scenes, this role provides a rewarding path to apply your skills remotely.

Requirements

• Highly organized and detail-oriented
• Strong time management and prioritization skills
• Proactive and self-motivated work style
• Clear and professional written and verbal communication
• Ability to manage multiple cases simultaneously
• Comfortable handling regular inbound and outbound client calls
• Strong sense of accountability and work ethic
• Willingness to ask questions and seek clarity
• Alignment with core values of trust, compassion, and responsive communication

Responsibilities

• Manage pre-litigation personal injury files from intake through resolution
• Serve as a primary point of contact for clients, providing updates and guidance
• Monitor case progress and ensure clients move efficiently through each phase
• Log activities and communications accurately in the CRM system
• Support attorneys and team members with additional administrative and case-related tasks as needed
• Collect, organize, and upload client documents accurately
• Request, track, and manage medical records and related documentation
• Handle approximately 16 to 30 client calls per day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed