Virtual Account Manager

Sonova AG

2d•$95,000 - $110,000

About The Position

As a Virtual Account Manager, you’ll play a critical role in supporting and sustaining business continuity across open territories. Acting as an interim territory owner, you will maintain strong relationships with established accounts, provide product and fitting support, and ensure a seamless customer experience until a permanent Account Manager is assigned. This role requires excellent virtual communication skills, strong technical expertise, and the ability to collaborate across multiple internal teams to drive consistent performance.

Requirements

Bachelor’s degree required; Master’s or AuD preferred
Strong knowledge of hearing-instrument technology, fittings, and clinical practices with experience supporting patients independently
Excellent communication and virtual engagement skills, with the ability to build rapport and maintain strong customer relationships
Highly organized, accountable, and action-oriented, with the ability to manage multiple accounts across varied regions
Comfortable collaborating cross-functionally within Sales, Training, Inside Sales, and Marketing teams
Proficiency with CRM systems (Salesforce preferred) and Microsoft Office; able to document interactions with accuracy and consistency
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Nice To Haves

Prior experience in hearing healthcare or business consulting, and experience fitting Phonak technology, preferred but not required

Responsibilities

Maintain and support existing accounts in assigned open territories, ensuring continuity of service and consistent product utilization
Provide training—virtual or in-person—on product fittings, fine-tuning, software, and clinical best practices
Partner closely with Inside Sales, Trainers, Regional Directors, and Key Account Managers to align on business needs and maintain territory objectives
Build and sustain strong customer relationships through active communication, needs analysis, and solution-oriented support
Ensure all customer interactions, trainings, and follow-ups are accurately documented in Salesforce and compliant with internal processes
Maintain sales performance across assigned accounts, meeting activity expectations and supporting funnel progression until territories are backfilled
Represent the brand at regional or national events as needed while completing administrative tasks such as expense reporting and compliance documentation

Benefits

Medical, dental and vision coverage
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
Plan rules/offerings dependent upon group Company/location.