Virtual Care Patient Service Representative
About The Position
Responsible for greeting and assisting patients, patient check-in, and patient check-out, scheduling of appointments, confirming next day appointments, verifying patient’s insurance, collecting patient copayments, securing pre-authorizations, entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR). Monitors administrative and clinical inboxes in EMR and carries out requests for medication refills, appointments, testing follow-up, referrals to other physicians. Provides follow-up to unresolved patient questions and for ensuring continuity of care. Reliable transportation required. This position is grant funded and aligned with a specialized program initiative. Ongoing employment is contingent upon continued program funding and organizational need.
Requirements
- Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting
- Computer and EMR experience required
- Knowledge of medical insurance, medical terminology, and medical office services and routines
- Communicates effectively with customers (physicians, patients, co-workers, insurance representatives)
- Knowledgeable working with EMR systems (Athena preferred)
- Maintaining appropriate practice patient activity records
- Ability to produce reports as requested
Nice To Haves
- Cardiovascular practice experience
- Two to four years’ experience in a customer service oriented environment a plus
- Associates degree preferred
- Certified Medical Assistant a plus
- Bi-lingual Spanish/English a plus
Responsibilities
- Greeting and assisting patients
- Patient check-in and check-out
- Scheduling of appointments
- Confirming next day appointments
- Verifying patient’s insurance
- Collecting patient copayments
- Securing pre-authorizations
- Entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR)
- Monitoring administrative and clinical inboxes in EMR and carrying out requests for medication refills, appointments, testing follow-up, referrals to other physicians
- Providing follow-up to unresolved patient questions and for ensuring continuity of care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
