Virtual Care Center Clinician (NP)

Planned Parenthood of the Rocky Mountains • Not Applicable, CO

10d • Remote

About The Position

Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

Requirements

• One or more years in sexual, reproductive health, or gendering affirming care.
• Certified Nurse Practitioner (NP) by a national certification organization.
• Able to obtain RN license in states Colorado, New Mexico, and Wyoming.
• Have worked one or more years in sexual, reproductive health, or gendering affirming care.
• You must have active licensure in Colorado, New Mexico, Wyoming and must have, or be willing to obtain, controlled substance prescriptive authority in Colorado, New Mexico, and Wyoming.
• You are experienced in providing empathetic, patient centered care.
• You are experienced in multitasking, meeting deadlines, and prioritizing work independently with little supervision.
• You have strong computer skills and ability to navigate all Microsoft Suite applications.
• You must be willing to apply for and maintain licensure in other states.
• You have no restrictions on your ability to be credentialed with Medicaid or other payors.

Nice To Haves

• Bilingual (English/Spanish) a plus.

Responsibilities

• Provide Outstanding Patient Care: At its core, your work is about providing care to patients who need you and doing so with the highest degree of competence and quality.
• Triage medical questions and concerns from patients, including providing daytime Call for Abortion patients in accordance with PPRM’s Medical Standards and Guidelines (MS&Gs).
• Provide asynchronous care for patients seeking birth control, emergency contraception, and/or UTI treatment by the PPDirect app, which is available for patient 7 days a week.
• Conduct visits via phone or video to diagnose and treat issues and conditions related to reproductive, sexual health, abortion and gender affirming care.
• Perform and order diagnostic studies as indicated and provide appropriate treatment and follow-up as necessary.
• Answer patient questions received via the Patient Portal.
• Provide excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered.
• Run NextGen reports, and document accurately, appropriately, and efficiently all phone interactions with patients in their medical chart in Electronic Health Records (EHR) and Electronic Plan Management (EPM) systems.
• Assist with scheduling patient appointments as needed.
• Perform mandatory STI reporting to Colorado, Nevada, New Mexico and Wyoming State Departments of Health, when indicated.
• Support Capacity-Building Efforts Internally: You will work to build capacity in others who see patients, serving as a leader with expertise and knowledge that can support others.
• Contribute to efforts to grow and shore up the foundation for others who join the team as the virtual care program expands, etc.
• Provide relevant education and collaborate with the health center team and other community agencies in providing comprehensive care.
• Support unlicensed staff with medical questions or concerns.
• Work with the Quality Management team when necessary to collaborate on difficult cases.
• Interface with leadership team to prioritize and identify how to improve the provider and patient experience.
• Support training new staff (licensed and non-licensed).

Benefits

• Medical/Vision/Dental, with extended mental health coverage.
• Accrued PTO and Sick Time
• 401k/Safe Harbor Contributions (PPRM contributes up to 3% of your pay to your 401k after 1 year of service).
• Employee Loan Program
• Employee Assistance Program and WorkLife Partnership.
• Paid Family Leave/Paid Parental Leave and MORE!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level