Virtual Banking Specialist
About The Position
Horicon Bank is actively seeking a productive full-time Virtual Banking Specialist. This position is based onsite at our Horicon West location. After completing training, there may be an opportunity for a hybrid schedule that combines in-office and remote work, depending on business needs. The Virtual Banking Specialist position earns a competitive wage dependent on experience. Horicon Bank has been committed to providing quality customer service for over 120 years, supporting local businesses and meeting the financial needs of customers. The company has been named a Top Workplace by the Milwaukee Journal Sentinel for 11 consecutive years and fosters a family-oriented team with an excellent culture that encourages work-life balance and community involvement through paid volunteer time.
Requirements
- High School Diploma
- Previous banking experience desired and/or understanding of bank products and services, including the rules, regulations, policies and procedures.
- Computer literacy with Office Suite, MS Word, MS Excel and other software product.
- Exceptional customer service skills.
- Strong communication skills.
- Excellent organization and time management skills.
- Ability to efficiently prioritize multiple tasks.
- Attention to detail.
- Ability to remain calm under pressure.
Responsibilities
- Assisting customers with transactions through My Virtual Teller (ITMs) across the bank network.
- Building strong relationships with customers.
- Guiding first-time ITM users.
- Providing expert financial advice.
- Offering support through traditional chat, audio, and video channels.
- Handling all accounts opened online.
Benefits
- Full benefits package
- Employee Stock Ownership Plan (ESOP)
- Paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
