Remote VIP Travel Consultant – Evenings and Overnights Shifts

American Express Global Business Travel

6d•Remote

About The Position

Amex GBT is seeking a VIP Travel Consultant to manage travel for exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry. The role offers great shift premiums for alternative shifts (evenings, weekends, and overnights) and dual GDS experience. Amex GBT prides itself on its warm and inclusive culture, innovation in travel technology, internal promotions, and career advancement opportunities. Many leaders at Amex GBT started as Travel Counselors.

Requirements

Native GDS expertise (Sabre, Apollo, Amadeus).
3+ years of corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel.
Excellent professional communication (written and verbal).
Attention to detail.
Act with integrity and look after personal traveler information.
Ability to resolve customer issues quickly and independently or with supplier assistance.
Teamwork and openness to feedback.

Nice To Haves

Dual GDS experience.

Responsibilities

Advise and arrange travel for corporate business customers (both individuals and groups) in the US.
Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
Arrange and book domestic and international business travel of varying complexity for air, road, rail, and accommodations.
Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements.
Use positive telephone service techniques and act on special customer requests.
Prevent fraudulent callers from trying to book trips after hours by following security protocols.
Collaborate within the team to coach, mentor, and provide constructive feedback to improve service levels.