VIP Travel Advisor

Direct Travel•Remote,

About The Position

As a key member of the Operations Team, the VIP Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients and their executive travelers within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Requirements

10+ years of experience providing domestic and international travel arrangements
5+ years of VIP experience supporting executive travel
High proficiency using one or more GDS)
Experience creating domestic and international multi-segment, multi-destination itineraries
Must demonstrate thorough knowledge of airline ticketing rules and regulations
Proficient in producing lowest logical airfare within client’s policy
Understands international airfares and international ticketing
Proficient in Internet searches and online booking processes
Thorough working knowledge of exchanging, reissue of tickets
Must be able to thoroughly read, understand and follow client travel policies and guidelines
Excellent communication skills via email and phone
Superior customer service skills
Ability to meet and exceed required performance standards
Accurate and detail oriented
Work well under pressure and can deal with change and adversity
Working knowledge of Microsoft Office, including Word and Excel
Works well independently as well within a group

Responsibilities

Completes domestic and international travel arrangements for VIP clients which may include air, hotel, ground transportation, and rail
Provides high touch concierge level service to designated VIP clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel
Uses available sources such as State Department websites, news agencies to stay informed of current international events
Handles multi-cultural VIP clientele
Advises clients of international travel requirements such as visas, passports, immunizations, etc.
Utilizes IRD/DSD to what?
Supports one or more accounts
Interacts with VIP travelers, travel arrangers, travel managers and provides 1st level of support for customer service and technical issues
Ensures compliance of a client’s travel policy while utilizing DT preferred vendors
Adheres to DT standards in delivering customer service including phone and email etiquette, and follows prescribed customer service escalation procedure
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment