VIP Support Coordinator - Full Time (Call Center LV)

Caesars Entertainment•Las Vegas, NV

About The Position

Casino Customer Service (CCS) Coordinators are well-informed, courteous team members who provide our valued guests and Casino Marketing Teams with information and assistance. It is the duty of this coordinator team to project a warm, gracious and helpful image to all internal and external guests and fellow team members, while assisting them with their reservation needs. The CCS Coordinator assists casino guests including but not limited to Gold, Platinum, Diamond and Seven Star Members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate and Friends and Family Reservations; including verifying offers, booking, modifying, canceling and cross-selling. Additionally, the CCS Coordinator assists casino guests and the Casino Marketing Teams with room, limo, golf, show, spa, restaurant and bill back reservations.

Requirements

Education: High School Diploma or equivalent required.
Experience: 1-year Customer Service or Sales experience.
Must have stable work history and be computer literate.
Abilities: Must be 21-years of age or older.
Must have a pleasant speaking voice and demonstrate strong service skills, enthusiasm, and verbal communication skills.
Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
Must be able to read, write, speak and understand English.
Must be able to work in high and low stress areas.
Must be able to work in close quarters.
Must be multi-task oriented.
Excellent interpersonal, communications, team building and problem solving skills are required.
The ability to calmly handle multiple guest situations.
Must be able to work with minimal supervision.
Must present oneself in a professional manner.
Ability to perform full duties of dexterity and visual perception
Maintain a clean and organized work environment.

Nice To Haves

Knowledge of Windows based PC Applications

Responsibilities

Maintains high level of sales and service skills so as to meet department standards on Quality Assurance Monitor, Customer Survey/Feedback, Conversion, Cross Sell and other standards as determined by management.
Follows department selling strategies including but is not limited to, rate quoting, sales techniques and multi property and cross selling.
Completes daily tasks such as but not limited to booking, changing, or canceling a reservation and cross-selling.
Performs various daily tasks such as but not limited to verifying offers, booking, changing, canceling, cross-selling and comping special event and casino reservations.
Must be able to perform all said functions for the Las Vegas Region.
Prioritizes and handles multiple tasks
Meets department punctuality, attendance and adherence guidelines.
Meets department appearance guidelines.
Safeguards guest confidentiality and privacy in accordance to company and department standards.
Handles all incoming customer and host transactions promptly, efficiently, accurately and professionally.
Clearly communicates and demonstrates enthusiastic service.
Assists with special projects and/or additional duties as directed by a Supervisor.
Follows supervisor/manager directions, special projects or additional duties and adhere to a schedule.
Proficient in LMS, WINET, GSW, HET CMS, CLU, Scheduler and knowledge of: Golfswitch, Amenities, RSVIP/ProHost.
Knowledgeable of all CET properties.