VIP Technical Support

Santander

2d • $75,000 - $127,500

About The Position

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Must have extensive VIP & Executives level support experience and be able to respond to customer questions regarding operation and issues in a polite and precise manner. Provide day-to-day white glove process and technical support for Senior Executives for all IT issues experienced locally or through remote assistance tools. Must have a good executive presence with strong communication skills and be able to multi-task, manage time effectively, and follow through with assignments. Personal accountability and responsibility is a must. Support CEC members with all technical issues. Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals). Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistant access and devices. Image and update end user computers. Testing & validation of new updates, patches, and deployments. Support meetings, events, and Board functions. Must be able to walk frequently and lift up to 50 lbs.

Requirements

• Must have extensive VIP & Executives level support experience and be able to respond to customer questions regarding operation and issues in a polite and precise manner.
• Must have a good executive presence with strong communication skills and be able to multi-task, manage time effectively, and follow through with assignments. Personal accountability and responsibility is a must.
• Must be able to walk frequently and lift up to 50 lbs.
• Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. - Required.
• 5-10+ years in VIP Support and supporting technologies.-Required
• Advanced Windows desktop support.
• Microsoft Windows 11.
• Microsoft Office Suite.
• Microsoft Exchange & Office365.
• Video Conferencing (Cisco Webex, Zoom, Microsoft Teams).
• MDM support experience, preferably Intune.
• Active Directory & Azure.
• Project Management.
• Familiar with ITIL and ITSM processes.
• Apple iOS & Android device support.
• Printer Support.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Familiarity supporting Macintosh laptops/desktops a plus.
• Familiarity with Networking; Cisco certifications or work experience a plus.
• Experience in Microsoft Office products.
• Fluent in Spanish.

Responsibilities

• Provide day-to-day white glove process and technical support for Senior Executives for all IT issues experienced locally or through remote assistance tools.
• Support CEC members with all technical issues.
• Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals).
• Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistant access and devices.
• Image and update end user computers.
• Testing & validation of new updates, patches, and deployments.
• Support meetings, events, and Board functions.

Benefits

• We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.
• Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees