VIP Staff - Forest Hills Stadium

AEG Worldwide•New York, NY

3d•Onsite

About The Position

The VIP Staff Representative is responsible for providing excellent customer service at all events. VIP Staff member responsibilities include greeting guests upon arrival, working with security and ticketing to assist with entry, escorting guests and assisting with way finding, troubleshooting & problem solving throughout the event and reporting issues to VIP supervisor and other appropriate staff members when necessary.

Requirements

A minimum education level of: High School Diploma or its equivalency
A minimum of 1-2 years of related work experience
Strong problem-solving skills
Customer service orientation
Willingness to learn and adapt
Team oriented and willingness to assist others
Must be able to take direction and execute instruction accurately
Excellent communication and interpersonal skills
Must be able and willing to work evenings, weekends and holidays on a Part-Time basis
Must be able to commit to a minimum of (15) events throughout the season (approx. 25-30 shows from May to Oct)

Nice To Haves

Previous live music production experience is a plus

Responsibilities

Assist VIP guests with directional and informational inquiries by demonstrating strong knowledge of the facility, seating, and event(s).
Communicate in a professional manner with other building staff, guests, clients and supervisors.
Serve as the primary point of contact with speakeasy client throughout the event in a concierge capacity.
Effectively and graciously accommodate guests with disabilities, while complying with facility/event ADA requirements.
Display a calm, kind and attentive demeanor when rectifying issues with guests.
Control access points to prevent unauthorized entries.
Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor.