Executive Host- Sports

Caesars Entertainment•Las Vegas, NV

2d•Remote

About The Position

Caesars Sportsbook has an immediate opening for a VIP Sports Executive Host. The VIP Sports Executive Host acts as the primary growth engine for Caesars Sportsbook online VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host role plays an essential part in creating a memorable, service-oriented, experience for our most valuable players. This can be done remotely or through direct engagement with players at sporting events, our partner casinos, or unique Caesars Sportsbook experiences.

Requirements

2+ years of experience in sales, casino, and/or loyalty marketing.
Bachelor’s Degree or equivalent work experience.
Experience in Microsoft Office Suite, Salesforce, comfort with analytical dashboards, and sports betting technologies
Excellent interpersonal, communication, problem solving, leadership and analytical skills required.
Must be a proactive change agent.
Should have track record of success in both taking risks and making prudent business decisions.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Proven ability to effectively collaborate as well as manage and motivate a sales workforce.
Strong analytical skills.
Ability to develop and communicate guest insight findings and recommendations, creating actionable strategies for sales functions.
Ability to work independently and manage multiple initiatives and projects.
Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc.
Must be able to make telephone calls for extended periods (minimum 40+ calls/day).
Must be able to travel as needed.

Nice To Haves

Bachelor’s degree in Marketing or Business preferred.

Responsibilities

Manages all aspects of a guest’s account in all states for Sports Betting, and iGaming where applicable.
Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship.
Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities.
Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.
Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service.
Hosts guests at social events, sporting venues, and special promotions as applicable.
Ensures all concerns are addressed in a timely manner communicating with internal and external partners.
Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction.
Demonstrates a willingness to teach, mentor, train and share information with colleagues.
Uses available technology and resources, to ensure all guests are receiving VIP treatment inside and outside of standard business hours.
Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts.
Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve.
Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base.
Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers.
Identifies ways to increase efficiencies and improve upon products and services.
Has the ability to multitask and prioritize in a fast-paced environment.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts.