VIP Services | VIP Services Coordinator
About The Position
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.
Requirements
- Requires knowledge of guest relations and problem solving to obtain ultimate guest satisfaction.
- Ability to operate basic office equipment (i.e., computer, fax, and multi-line telephone system.)
- Ability to read, write, and understand English.
- Ability to perform basic math skills.
- Ability to communicate effectively and establish and maintain effective working relations with staff and guests.
- Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.
- High school education or equivalent.
Nice To Haves
- Hotel experience preferred.
Responsibilities
- Provides VIP Guest the highest quality of customer service in a fast, friendly and timely manner.
- Coordinates RSVP responses for mid to high-end customers' special events and necessary accommodations.
- Performs general duties including phone, and computer terminal data entry.
- Ensures initial guest contact is courteous, informative, and thorough.
- Able to form positive relationships with guests.
- This position must possess skills as a problem solver in stressful situations as well as being task oriented with multiple responsibilities.
- Acts as a role model and presents oneself as a credit to Fontainebleau and encourages others to do the same.
- Adheres to all department/company policies and procedures.
- Maintains upbeatvip, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
- Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
- Perform concierge duties and other related duties as necessary or assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
