VIP Server & Marketing Model

Chief's on Broadway•Nashville, TN

1d•Onsite

About The Position

The VIP Server / Marketing Model is responsible for providing superior guest service while interacting and entertaining in a professional manner. Service should be consistent with luxury and the highest standards. All duties and assignments are to be performed according to departmental and Palm Tree Crew brand standards.

Requirements

Minimum 21 years of age
Minimum of 1 year of service experience in a nightclub setting
Proven ability to work in a high-volume, fast paced restaurant or similar environment preferred
Exceptional guest service and hospitality skills
Strong organizational skills, attention to detail, and work ethic
Excellent interpersonal skills; able to work both as a team and independently
Must be able to work efficiently within a team environment
Ability to take direction, and communicate effectively and professionally
Ability to work a flexible schedule including days, nights, weekends and holidays
Ability to get Food Safety and TIPS certified
Must have a valid TABC Card
Must be able to communicate in English with guests and other team members
Must have the ability to withstand high temperatures, heat and sun
Must adhere to both company and department specific policies and procedures
Embrace company culture and take pride in the venue and amenities

Nice To Haves

Proven ability to work in a high-volume, fast paced restaurant or similar environment

Responsibilities

Serving beverages and food to guests
Transporting trays and serving food and beverages in all pool and nightclub areas
Maintain a clean and hygienic workstation in accordance with regulatory standards
Responsible for practicing, supporting and promoting the Company Service Standards
Responsible for the daily set up of the venue and service areas before the doors open
Responsible for the daily breakdown of the venue and service areas as the venue closes
Assist guests with requests, offering appropriate alternatives and seeking assistance when necessary
Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner
Manage multiple tables and tasks in an efficient and proactive manner
Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated
Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis
Ensure daily/nightly opening and closing duties are completed
Adhere to and enforce company specific safety and health department policies/procedures
Report any incidents or violations to management
Follow all designated emergency procedures
Attend required trainings
Assist other departments as necessary
Marketing and promoting events both on property and on Social Media platforms
Maintain social platforms as indicated by management and participate in marketing campaigns via social media
Follow all Steps of Service and brand standards
Create a hospitable, welcoming, and memorable experience for all guests
Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages
Proper handling of cash, credit cards and end of shift financial reporting
Serve all alcohol in proper containers and adhere to all pricing
Serve all food in proper containers and adhere to all pricing
Maintain a clean and organized workspace including side stations, floors, shelves, and all storage areas
Ensure that work areas are properly stocked for effective and timely service
Attend trainings as mandated by the Leadership team
Maintain a well-groomed, professional, and polished appearance
Keep working knowledge of Chief's brand, history, culture, and programming
Navigate venue conditions, including tight spaces, dark rooms, and loud environment
Ensure all spaces are set according to floor plans
Execute style of service called for by day/event (restaurant service, cocktail service, event service inclusive of passed hors d'oeuvres and/or banquet style, etc.)
Perform other related duties as assigned by the Leadership team