VIP Sales Representative

Churchill Downs • Oak Grove, KY

8d • Onsite

About The Position

The VIP Sales Representative will be responsible for developing and coordinating programs to attract VIP players and host such guests to ensure guest satisfaction and repeat visits. This role involves fostering strong relationships with new, existing, and inactive VIP players through various communication channels, managing guest requests, and ensuring guests are informed of all events and promotions. The representative will also organize special events, participate in telemarketing, award complimentary gifts, and be available for after-hours guest assistance as part of a rotation.

Requirements

• Must have a flexible schedule to fit business needs.
• Must be able to work in a fast-paced environment while maintaining the utmost guest service.
• Emphasizes and embodies company mission of providing excitement and delivering excellent guest service.
• Support a work environment that promotes teamwork, integrity, respect, and performance feedback.
• Management abilities demonstrated in managing the VIP and premium players effectively.
• Responsible for maintaining accurate and thorough records and reports.
• Public relations and customer service skills.
• Maintaining interpersonal working relationships among all personnel.
• Maintaining strict confidentiality of guest information.
• Complete task in a timely manner and meet deadlines.
• Perform all job duties in a safe and responsible manner.
• One to two years’ casino experience preferably with a 4-year degree in a related field of equivalent work experience.
• Knowledge of OASIS Player Tracking System, Microsoft Products.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Nice To Haves

• 4-year degree in a related field of equivalent work experience.

Responsibilities

• Develop new, existing and inactive VIP players by fostering strong relationships through phone calls, in-person interaction as needed per the Manager and Director, player events, personalized notes, follow-up phone calls, email, etc.
• Manages guest requests and owns all issues, resolving them quickly and following up to ensure the guest’s satisfaction.
• Ensure all hosted guests stay informed of all events and promotions, all channels of communication.
• Organize and execute special events and participate in telemarketing efforts to confirm attendance.
• Award player’s complimentary gifts/tickets/etc. based on gaming activity and program guidelines.
• Ability and willingness to spend long periods of time during shift on the phone.
• Ability to participate in the VIP Host on duty rotation, which will require after hours’ guest assistance and resolution.
• Assist other departments with guest related issues or questions as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree