VIP Manager - Mystic Lake Amphitheater
About The Position
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. THE JOB Venue Nation is seeking a detailed VIP Manager at Mystic Lake Amphitheater to lead premium member and VIP operations and deliver an elevated guest experience. This role oversees team performance, member relations, access management, and lounge operations to ensure seamless service, brand standards, and operational excellence. This role is a Part-Time Seasonal position.
Requirements
- 1–3 years’ experience in Customer Service/Hosting
- Previous experience handling VIP customers
- Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
- Ability to handle multiple tasks quickly and efficiently
- Ability to problem solve, multitask, and is well organized
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, interpersonal skills, and teamwork
- Excellent communication and interpersonal skills
- Charismatic and a people person.
- Fearless and excited to lead a team
- Ability to anticipate guests’ needs
- Ability to diffuse possibly volatile situations with tact and diplomacy
Responsibilities
- Maintains the integrity of the PSS program and ensures the VIP team keeps open lines of communication to identify and rectify problems in real time.
- Lead and oversee the delivery of exceptional service to VIP guests, ensuring recognition and appreciation that fosters loyalty and long-term engagement.
- Serve as the primary point of contact for VIP Clubs operations, proactively resolving concerns and elevating the overall guest experience.
- Interviews, selects, trains, and supervises department staff to ensure maximum guest satisfaction.
- Organizes and conducts meetings and communicates pertinent information to the staff.
- Coach team members to anticipate guest needs, communicate professionally, and adapt service style to diverse audiences and high-profile clientele.
- Direct and coordinate team communication regarding reservations, arrivals, special access, and production details to ensure seamless operations.
- Manage and audit guest lists, access credentials, ticketing materials, and event sheets to ensure accuracy, security, and operational readiness.
- Supervise club and podium operations, maintaining ambiance standards, grooming compliance, and adherence to dress code policies.
- Responsible for setting up the venue VIP Club Areas to be “show ready” prior to the event (including but not limited to: music, lighting, signage, cleanliness
- Leads and works with various venue staff (cleaning, maintenance, security, ticket takers) to execute a premium hospitality experience
- Conducts post-show recap and relays feedback to PSS and F&B operations team
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
