Parking Manager - Mystic Lake Amphitheater

Live Nation Worldwide•Shakopee, MN

2d•$20 - $25

About The Position

Live Nation Concerts - Mystic Lake Amphitheater is seeking is seeking Parking Manager. The Parking Manager is responsible for the overall management of the Parking department and to ensure all guest, employee, artist and venue transportation needs are satisfied during event and non-event days. This role is a Part-Time Seasonal position.

Requirements

High School Diploma or equivalent
Combination of 3-5 years’ experience in a comparable role.
Previous experience working in parking
Strong organizational skills
Strong strategic thinking and creative problem-solving skills
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
Previous experience leading a team
Demonstrated ability to execute programs or new initiatives
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

Nice To Haves

At least 2 years of experience in Guest Service and communications.
Strong computer skills in Outlook, Excel, Word, PowerPoint and other related computer programs.
A strong sense of teamwork and ability to execute programs.

Responsibilities

Ensures all parking areas are safe, clean and orderly. Is also responsible for maximizing the space usage of all parking areas.
Leads the traffic control for the venue, specifically at the beginning and end of an event day.
Assists with creating parking and traffic flow plans for event days.
Moves throughout the venue and conducts weekly lot inspections to monitor and take corrective action when needed. Provides guidance and improvement and implements necessary adjustments.
Monitors ADA parking areas to ensure proper usage and assists guests requiring accessible parking.
Oversees shuttle, rideshare, and bus drop‑off areas to ensure proper flow and guest safety.
Ensures that all signage is properly placed and collected during event show days.
Coordinates with security, law enforcement, and emergency services during events when needed.
Manages all equipment and inventory for the parking department such as check-out and check-in vests and radios.
Tracks parking equipment inventory levels and reports when replacements or repairs are required.
Interviews, selects, trains, and supervises department staff to ensure maximum guest satisfaction.
Organizes and conducts meetings and communicates pertinent information to the staff.
Assists with preparing event‑day staffing maps and parking post assignments.
Investigates and resolves parking complaints.
Interacts positively with guests.
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
Resolve parking lot disputes that occur.
Schedules and directs staff in their work assignments.
Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
Assists with long-term planning for parking improvements such as signage updates, lot layout changes, or traffic enhancements.
Other tasks as assigned by the Operations Manager