Operations Coordinator - Mystic Lake Amphitheater
About The Position
Mystic Lake Amphitheater is looking for a highly motivated, passionate, and enthusiastic individual to be the Operations Coordinator. You would be responsible for the day-to-day assistance in all event operations at Mystic Lake Amphitheater in Shakopee, MN. This role works closely with the Operations Manager to ensure operations run smoothly on show days. They will be responsible for office organization and supervision, answering employee questions, helping new hires on their first day, sharing show day information with staff, and more. This role is a Part-Time Seasonal position.
Requirements
- 2-3 years’ plus of work experience in a comparable role
- Great attention to detail and ability to work against deadline
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
- Turn potentially negative situations into positive ones
- Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
- High School Diploma required
Nice To Haves
- Experience in a live music environment
- College diploma in related field
Responsibilities
- Work directly with the Operations Manager and team to perform day-of-show duties.
- Assist new employees with clocking in, obtaining uniforms, and directing them to their assigned positions.
- Create, manage, and distribute the day-of-show information sheet for staff.
- Perform opening, running, and closing duties in accordance with Live Nation policy.
- Assist with show day prep and turnovers between events.
- Coordinate with multiple internal departments and external vendors to facilitate effective onsite operations (e.g., Sponsorship, VIP/Premium Seating, Concessions, Merchandise).
- Serve as point of contact for vendor and contractor check-ins.
- Support staffing communications, day-of staffing adjustments, and roster updates.
- Keep current on all SOPs and communicate updates to team members effectively.
- Oversee issuing all venue credentials for new hires, vendors, and guests on show days.
- Complete inventory of all operational equipment, including uniforms, radios, tools, and supplies.
- Monitor shipments and ensure they are delivered to the correct location.
- Ensure proper recordkeeping and filing of Pre-Event Inspection Reports, Event-Related Incident Reports, and Workers’ Comp/General Liability claims.
- Maintain organized digital and physical filing systems for operations documentation and reports.
- Maintain line of sight and atmosphere control by circulating throughout the venue and reporting any issues.
- Participate in safety procedures, including pre-show safety checks, emergency response, and incident support.
- Communicate to the M.O.D. any issues that guests or team members experience.
- Work with the M.O.D. to resolve all guest issues, escalating to management when necessary.
- Identify opportunities to improve operational efficiency, staff workflow, and guest experience.
- Other tasks as assigned by the Event and Operations Managers.
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
