VIP Manager - Mystic Lake Amphitheater

Live Nation Worldwide•Shakopee, MN

1d•$20 - $25•Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . THE JOB Venue Nation is seeking a detailed VIP Manager at Mystic Lake Amphitheater to lead premium member and VIP operations and deliver an elevated guest experience. This role oversees team performance, member relations, access management, and lounge operations to ensure seamless service, brand standards, and operational excellence. This role is a Part-Time Seasonal position. WHAT THIS ROLE WILL DO Maintains the integrity of the PSS program and ensures the VIP team keeps open lines of communication to identify and rectify problems in real time. Lead and oversee the delivery of exceptional service to VIP guests, ensuring recognition and appreciation that fosters loyalty and long-term engagement. Serve as the primary point of contact for VIP Clubs operations, proactively resolving concerns and elevating the overall guest experience. Interviews, selects, trains, and supervises department staff to ensure maximum guest satisfaction. Organizes and conducts meetings and communicates pertinent information to the staff. Coach team members to anticipate guest needs, communicate professionally, and adapt service style to diverse audiences and high-profile clientele. Direct and coordinate team communication regarding reservations, arrivals, special access, and production details to ensure seamless operations. Manage and audit guest lists, access credentials, ticketing materials, and event sheets to ensure accuracy, security, and operational readiness. Supervise club and podium operations, maintaining ambiance standards, grooming compliance, and adherence to dress code policies. Responsible for setting up the venue VIP Club Areas to be “show ready” prior to the event (including but not limited to: music, lighting, signage, cleanliness Leads and works with various venue staff (cleaning, maintenance, security, ticket takers) to execute a premium hospitality experience Conducts post-show recap and relays feedback to PSS and F&B operations team WHAT THIS PERSON WILL BRING 1–3 years’ experience in Customer Service/Hosting Previous experience handling VIP customers Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving Ability to handle multiple tasks quickly and efficiently Ability to problem solve, multitask, and is well organized Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, interpersonal skills, and teamwork Excellent communication and interpersonal skills Charismatic and a people person. Fearless and excited to lead a team Ability to anticipate guests’ needs Ability to diffuse possibly volatile situations with tact and diplomacy EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. ---------- The expected compensation for this position is: $20.00 USD - $25.00 USD Hourly Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Requirements

1–3 years’ experience in Customer Service/Hosting
Previous experience handling VIP customers
Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
Ability to handle multiple tasks quickly and efficiently
Ability to problem solve, multitask, and is well organized
Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, interpersonal skills, and teamwork
Excellent communication and interpersonal skills
Charismatic and a people person.
Fearless and excited to lead a team
Ability to anticipate guests’ needs
Ability to diffuse possibly volatile situations with tact and diplomacy

Responsibilities

Maintains the integrity of the PSS program and ensures the VIP team keeps open lines of communication to identify and rectify problems in real time.
Lead and oversee the delivery of exceptional service to VIP guests, ensuring recognition and appreciation that fosters loyalty and long-term engagement.
Serve as the primary point of contact for VIP Clubs operations, proactively resolving concerns and elevating the overall guest experience.
Interviews, selects, trains, and supervises department staff to ensure maximum guest satisfaction.
Organizes and conducts meetings and communicates pertinent information to the staff.
Coach team members to anticipate guest needs, communicate professionally, and adapt service style to diverse audiences and high-profile clientele.
Direct and coordinate team communication regarding reservations, arrivals, special access, and production details to ensure seamless operations.
Manage and audit guest lists, access credentials, ticketing materials, and event sheets to ensure accuracy, security, and operational readiness.
Supervise club and podium operations, maintaining ambiance standards, grooming compliance, and adherence to dress code policies.
Responsible for setting up the venue VIP Club Areas to be “show ready” prior to the event (including but not limited to: music, lighting, signage, cleanliness
Leads and works with various venue staff (cleaning, maintenance, security, ticket takers) to execute a premium hospitality experience
Conducts post-show recap and relays feedback to PSS and F&B operations team