VIP Manager (Seasonal) - Pacha New York

FIVE Hotels and Resorts • Brooklyn, NY

7d

About The Position

About The Pacha Group The Pacha Group is an international hospitality and entertainment company operating nightlife venues, hotels, and cultural destinations across Europe and the United States. With more than 50 years of heritage rooted in Ibiza, the Group delivers music -led experiences, hospitality, and lifestyle offerings while maintaining a commitment to sustainability, responsible operations, and community engagement. About Pacha New York Pacha New York is a large -scale music and nightlife venue located in Brooklyn, presenting global electronic artists, live performances, and cultural programming. As part of The Pacha Group’s international portfolio, the venue combines advanced production technology, hospitality services, and community -focused programming to create a leading destination for music and entertainment in New York City. Position Overview Pacha New York is seeking a dynamic and highly connected seasonal VIP Manager to lead and elevate the VIP guest experience in New York. This role is responsible for cultivating high -value client relationships, driving VIP revenue, and ensuring seamless execution of premium hospitality experiences within a fast -paced nightlife and entertainment environment. The ideal candidate has strong local market knowledge, established networks within nightlife, entertainment, and luxury hospitality, and a proven track record in managing high -profile clientele.

Requirements

• 3–5 years’ experience in VIP management, nightlife, luxury hospitality, or high -end events in New York, with a strong local industry network.
• Proven track record in driving VIP sales, increasing revenue, and building long -term client retention.
• Experience working with high -profile artists, celebrities, and luxury clientele.
• Commercially driven, highly presentable, and confident, with exceptional relationship -building, negotiation, and conflict -resolution skills.
• Strong understanding of New York nightlife regulations and operational compliance.
• Familiarity with table management systems and CRM platforms.
• Thrives in high -energy, fast -paced, late -night environments with flexibility to work evenings, weekends, and holidays.
• Operates with discretion, professionalism, and an entrepreneurial mindset, consistently elevating the guest experience and strengthening brand presence.

Responsibilities

• Build and manage relationships with VIP clients, high -net -worth individuals, celebrities, artists, and key industry figures, delivering highly personalized and elevated service experiences.
• Act as the primary point of contact for VIP reservations, table bookings, and special requests, maintaining a detailed client database to track preferences, engagement, and spend.
• Drive VIP table sales and maximize revenue through proactive client engagement, strategic upselling, and alignment with major events and artist programming.
• Monitor and report on key performance metrics including revenue, client retention, repeat business, and conversion rates.
• Coordinate seamlessly with operations, security, hosts, marketing, and programming teams to ensure flawless pre -event preparation and execution during live and late -night operations.
• Oversee VIP area readiness, service quality, ambience, and overall guest satisfaction on -site.
• Represent the brand externally, building strategic partnerships with promoters, concierge services, luxury brands, talent agents, and key nightlife stakeholders in New York.
• Handle sensitive situations with discretion, professionalism, and strong conflict -resolution capability.

Benefits

• Eligible employees may receive comprehensive benefits including medical, dental, and vision insurance; paid time off; company holidays; and participation in retirement savings programs in accordance with company policy and applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed