VIP Host - RBC Amphitheatre

Live Nation Entertainment • Toronto, ON

55d • $19 • Onsite

About The Position

RBC Amphitheater is seeking a VIP Host to join the Premium team. This is an engaging position that requires the host to ensure a positive client experience. The VIP Host will observe and interact with guests to maintain close contact and actively seek feedback regarding the guest experience. This role focuses on relationship building. The VIP Host will meet guest expectations proactively, promptly, professionally, with a genuine care to attention and detail while projecting truly nurturing and warm hospitality. The VIP Host team member will be located throughout all our VIP areas within the Amphitheater and will be required to assist with questions, issues, or complaints.

Requirements

• Smart Serve is required
• Excellent interpersonal and communication skills
• Professional appearance and demeanour
• Upbeat, positive personality
• Ability to thrive, multitask and remain calm in a fast-paced environment
• Flexible schedule including evenings, weekends and holidays
• A passionate sense of teamwork and collaborative approach
• Position requires constant walking, being on your feet and mental endurance
• Must be willing and able to work in various weather conditions, including rain and heat
• Hospitality experience preferred

Responsibilities

• Assist in all aspects of the VIP Premium Services operation – wristbands, credentials, manage reservations, in the various premium spaces and box seats
• Ability to build and maintain strong relationships with clients and repeat guests
• Greet and welcome guests as they enter the VIP entrances, ensuring a warm and professional first impression
• Answer questions, anticipate guest needs, escort guests to their seats, and assist with any other concerns that may arise throughout the evening
• Be a point of contact for various premium locations including VIP Boxes to ensure guest satisfaction
• Strong conflict resolution skills
• Refer unresolved customer grievances to reporting manager or designated departments for further investigation
• Coordinate with management and other departments to prepare VIP areas and services
• Be knowledgeable of venue policies, safety protocols, and event details
• Other tasks as assigned by the VIP Premium Hospitality Manager

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed