VIP Guest Service Manager (Caesars Palace LV)

Caesars Entertainment • Las Vegas, NV

1d • Onsite

About The Position

The Hotel Guest Services Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace. This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. This leader supports in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of rooms division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services, and builds a dynamic team. Presence should be as regular in the lobby, and at the front desk as it is in the office. The Hotel Guest Services Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understand the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary. Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Requirements

• Diverse knowledge of rooms division operations.
• Passion towards action.
• Ownership mentality.
• Ability to thrive in a fast-paced, multi-task environment with a constantly changing work environment.
• Humility and understanding of the need to work side by side with others.
• Ability to take action on feedback to make operations better.

Responsibilities

• Set the tone for the front-of-house experience.
• Assist in leading hotel departments (Front Office, Front Services) by example.
• Ensure no need goes unmet and no opportunity to make a guest’s visit special is missed.
• Support leading the team to deliver remarkable guest and team member experiences.
• Dive into the day-to-day operation while balancing and managing long-term goals.
• Support and lead the hotel operation to ensure outstanding guest services.
• Build a dynamic team.
• Maintain regular presence in the lobby and at the front desk, as well as in the office.
• Own all aspects of a guest’s experience from beginning to end.
• Ensure accurate and thorough reservation details.
• Provide an inviting arrival experience.
• Recommend Caesars Entertainment, Inc. experiences.
• Ensure a seamless departure.
• Ensure a positive guest experience throughout and adjust as necessary.
• Perform all duties in accordance with departmental, property, and corporate policies, practices, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed