VIP Client Experience Manager

bVital Park City•Park City, UT

1d•Onsite

About The Position

The VIP Client Experience Manager owns the coordination of each high-profile guest’s experience after the VIP sales handoff, from commitment through departure from Park City. Working with Dr. Eckel, Kitty, the VIP sales closer, clinic management, and the clinical team, the manager translates each guest’s customized clinical plan into a coordinated, day-by-day itinerary and a seamless guest experience. This includes sequencing appointments and procedures, preparing providers and staff, communicating the schedule to guests, and adapting promptly when plans change. The role is the primary point of contact for VIP guests and their personal or executive assistants. It manages non-clinical logistics such as travel coordination, accommodation guidance, transportation, and special requests; maintains communication before, during, and after visits; and handles sensitive situations with discretion and professionalism. The manager also tracks open items and requests, keeps organized engagement records, and serves as an operational bridge between guests, the clinical team, ownership, and the COO. The position is based in Park City, Utah, and is full-time and on-site, with hybrid eligibility after onboarding. Core business hours apply, but responsiveness outside standard hours is expected during active VIP visits. Compensation is $62,000–$75,000 per year.

Requirements

Experience in a high-touch coordination, executive support, or luxury hospitality role with a genuinely high service standard.
Proven ability to manage complex logistics across multiple stakeholders without details falling through the cracks.
Excellent written and verbal communication skills, including clear, warm writing and professional communication with varied audiences.
High emotional intelligence, sound judgment, adaptability, and composure under pressure or in ambiguous situations.
Comfort with flexible availability and responsiveness outside standard business hours when VIP guests or their teams need assistance.
Experience working in healthcare.

Nice To Haves

Background in luxury hotel, resort, or private club guest services.
Experience as an executive assistant or personal assistant to a high-profile principal.
Familiarity coordinating across time zones and with international guests.
Prior exposure to integrative medicine, wellness retreats, or concierge medical settings.

Responsibilities

Coordinate each VIP guest’s experience from the post-sale handoff through departure.
Work with Dr. Eckel and the clinical team to understand care plans and sequence appointments, modalities, providers, therapy sessions, lab draws, and specialized procedures.
Build and manage complete clinical itineraries and translate clinical plans into clear, guest-facing schedules and program summaries.
Brief the clinical team before guest arrivals on guest background, program details, and expectations.
Manage real-time schedule changes and promptly update affected providers and team members.
Serve as the primary point of contact for VIP guests and their personal or executive assistants.
Coordinate non-clinical logistics, including travel, accommodation guidance, transportation, and special arrangements.
Anticipate guest needs and resolve issues before they become requests.
Track open items, changes, and requests across active VIP engagements to ensure follow-through.
Maintain communication with guests and representatives before, during, and after visits.
Handle escalations, changes, and sensitive situations with discretion, calm, and professionalism.
Build relationships with personal assistants, executive assistants, and family representatives.
Coordinate with the COO on new VIP engagements, program design decisions, and situations requiring leadership visibility.
Maintain organized records of communications, itineraries, program plans, and post-visit notes.
Represent bVital with the care and professionalism expected by high-profile guests.