VIP Account Manager (Canada)

bet365 • Denver, CO

1d • $80,000 - $95,000 • Onsite

About The Position

As a VIP Account Manager, you will provide VIP players with exceptional service, utilizing best practices in customer retention and recruitment. You will join the VIP team and use your in-depth knowledge of Canadian sports to excel in this role. You will be responsible for retaining players, by delivering strategy that increases our VIP portfolio's numbers, value and longevity. With responsibility for retention, customer service and regulatory compliance within a selected customer base, your initial focus will be on helping to develop and implement the VIP strategy.

Requirements

• In-depth knowledge of the Canadian sports landscape through experience in a similar role in the gambling industry.
• Excellent English communication skills, both written and verbal.
• Strong leader and collaborator with excellent negotiation skills.
• Highly analytical and data driven mind-set.
• Experience in building and managing relationships with sports and casino clients in the Canada gambling market.
• Awareness of the industry and the risks involved.
• Knowledge of cost visibility and budget monitoring.

Nice To Haves

• Additional languages are advantageous.

Responsibilities

• Provide VIP players with exceptional service.
• Utilize best practices in customer retention and recruitment.
• Retain players by delivering strategy that increases the VIP portfolio's numbers, value and longevity.
• Manage retention, customer service, and regulatory compliance within a selected customer base.
• Help to develop and implement the VIP strategy.
• Develop a VIP program that combines customer service, retention, and promotional management for customers across the Canadian market.
• Ensure Responsible Gaming controls are understood, implemented, audited, and part of the department culture.
• Help the VIP Team to cultivate lasting relationships with VIP customers across sports and gaming.
• Manage and execute internal VIP promotional strategies.
• Develop campaigns appropriate to the territory to attract and retain valuable customers.
• Revise and formulate the department’s policies and procedures, ensuring implementation.
• Track and report the performance of the VIP Program against agreed targets to Senior Management.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed